BT Privacy with Caller Display Free for 12 months

A question about : BT Privacy with Caller Display Free for 12 months

If this is free for 12 months why am I now being charged for it?

For the last two months I have been charged Ј1.75 despite being assured both months that this was a mistake and I should not have been charged. How can you get to speak to someone sensible at BT?

Is there any way to contact the billing department in the UK? Or someone who can actually do something?

Best answers:

• Did you actually sign up to the 12 month contract?
  If I remember right when I did it an order had to be raised.
• Hi Ladybird2,
  I'm sorry about the problems with your free caller display service, if you need any help getting this sorted use the contact link in my profile to send over your details. You'll find the link by clicking my username.
  Thanks
  Neil