BT Infinity1 + TV Entertainment

A question about : BT Infinity1 + TV Entertainment

Hi

Has anyone who is already an existing customer managed to sign up for BTs unlimited BT Infinity1 +TV for Ј12.50 a month?

I have tried to sign up for the offer using the link and been given a different price. So I called them - and was told it was an online only offer. So I went online and chatted to cust service. Who put me through to a chap on the phone - who then advised me to go online.

I assume the difficulty comes because I am an existing Standard Broadband customer, but MSE offer does say that this offer is open to customers such as myself.

Can anyone give any pointers?

About to go online again... wish me luck

Best answers:

• I have just tried to do the same, several times over, and each time it comes up as Ј23/month for 18 months rather than Ј12.50 for 12 months which is the best they have offered me when I have phoned in the past.
  I notice some of the terms say that the cashback and the Sainsbury's vouchers only apply to new BT customers, however as existing broadband customers we should still qualify for the 12 month offer (which I would be happy with).
  The online chat was unable to help. I will try calling them at lunchtime.
• I have just called BT Customer options and very nearly became that ar** that shouts at call centre staff. No one in BT online or customer service knows anything about the offer, let alone for existing customers
• Can you post a link as i cannot find it either .
• https://www.broadband.bt.com/greattvd...3a5128bb1c7762
  It was in the MSE weekly email
• No, as I am not allowed to post links due to being a noob
  It is on the moneysavingexpert cheap broadband page, and in this mornings money saving email
• The MSE weekly email also says "(if you've BT standard b'band, you qualify)"
  But it appears that is not the case
• As already highlighted MSE email says (if you've BT standard b'band, you qualify)
  Can MSE confirm?
• Ive tried the same link and got the same response - spoke to customer retentions, spoke to online sales, spoke to shop sales - no one aware of this deal however and go on to quote the only available deals to existing standard BB customers.
  Emailed MSE to advise to remove the statement which wrongly states its available to us, however some info on where this came from in the first place may be more helpful.
  It pains me to say but Sky Fibre.. here I come!!
• Update....
  Terms and conditions for this offer read as follows so you don't get the voucher but you can get the Ј12.50 pm deal
  Unlimited Infinity 1 and BT TV Entertainment: Available by invitation only to new BT Broadband customers and BT TV customers who sign up to Unlimited Infinity 1 and BT TV Entertainment for Ј12.50 a month for 12 months. BT Line required, Ј16.99 a month. Ј23 a month from month 13 for Unlimited Infinity 1 and Ј7.50 a month for BT TV Entertainment. Includes unlimited UK* weekend calls. Previous price Ј18 a month. You’ll need to pay by Direct Debit and a Ј6.95 delivery charge for the Hub. We’ll charge you up to Ј65 towards the cost of your hub if you cancel within 12 months. Subject to availability, minimum line speed and computer specification. Terms apply
• On 2nd thoughts, it could mean you have to have BT TV to qualify or the word 'new' applies to both broadband and tv customers, and as such, existing standard BB customers are not eligible as MSE states
  Clear as mud!!
• MSE now removed reference to existing customers so NO DEAL!!
• Ah well, you win some you lose some.
• Hi all,
  Sorry to those disappointed but we made a mistake. It's now been corrected but to clarify, the deal is only available to new BT broadband customers (you do qualify if you've only got its phone line).
  Apologies again for the confusion, but hope that clears things up.
  MSE Sally
• Would my husband signing up instead of me count as a new customer?