BT infinity dropouts

A question about : BT infinity dropouts

I upgraded to BT Infinity unlimited just over a week ago. Very happy with increase speeds but I am getting dropouts every few minutes which is infuriating. The hub stays blue as if connected, but I keep losing the connection for a short while, usually less than a minute. It also causes a loss of connection in my sky wi fi connector so I have to restart it to reconnect to the hub to access on demand. Anybody had this problem or have advice on how to fix it?

Best answers:

• No help Andrew, but I'm having EXACTLY the same problem!
  I've had Infinity for 9 months now and the dropping out has started in last 2 weeks. The most infuriating part is constantly having to re-boot the Sky WiFi, so I feel your pain and will be interested in any other replies...
• Are the dropouts over WiFI ???
  As its a blue light on this reads like your wireless equipment not the Internet. Infinity .
  Have you tried the BT user forums ??
  Rebooted your router reset router WiFi.
• BT have no responsibility for the wifi reception within the property, that's a user issue. Connect using ethernet and retest.
• Thanks for the quick responses. I have checked the BT user forums but I can't see the exact problem. I have done a reset - no difference. Never had a problem on ordinary BT broadband which I had before.
• Test via Ethernet connection from the master socket .
  Changing the WiFi channel on your router may help .
  Android phone or tablet and you can download a wifi analytical tool .
  Router has a help tool also .
• We used to have dropouts every few hours with BT Infinity. Switched to Sky Fibre and had no problems at all. No idea if Sky is better or the new router/homehub is better, but we have had less complete dropouts on the broadband
• Router is a possibility but you have to rule everything else out first . 90% of returned routers to any ISP are found to be fault free .
• My money's on a channel clash.
• My bt infinity cuts out on my apple ipad and iphoneonly. It does not cut out elsewhee, its odd.
• Only started happening today, ive changed no settings