British Airways lost my flight

A question about : British Airways lost my flight

In mid January i booked a flight through British Airways' website to travel on the 1st July this year.

I paid for the flight through Paypal and the screen said 'thank you for successfully booking a flight with BA blah blah blah'.

It was the first time i booked a BA flight so i had to set an account up too at the same time. I received about 3/4 emails but didn't check them specifically to see my order confirmation and itinerary, however, i did notice that i had received a confirmation email from Paypal to confirm the payment to BA.

3.5 weeks later (last week), i realised on my bank statement that the money hadn't come out of my account. I called Paypal and they said the payment was still 'pending' and they were waiting for BA to accept it.

I then spent about 3 hours on the phone to BA going backwards and forwards explaining my situation about 10 times! I have got no where!

No one could find my booking, one employee didn't even know what Paypal was!! Another employee said their site had a technical fault the day i booked it and the booking has been lost somewhere.

Even when i asked to speak to the employees manager, the manager was useless too and said i had to book the flight again. WHY should i have to pay Ј50.00 more for the flight now as the price has now gone up for something that was not my fault?

I asked to be put through to customer relations which no one would do because i didn't have a claim reference number. So on Thursday i filled out a claim form and i still haven't heard anything back, not even an email to confirm they received my form!

I am so appalled with the service I have received, and i'm not really sure what i can do next.. What am i entitled to? Do i honestly have to book another flight when it wasn't my fault?

Advice would be amazing,

Thanks!

Best answers:

• If they didn't get your money you didn't have a booking. Annoying for sure but you should have checked that you got a BA confirmation so blame is on both sides IMO. I'd book a new flight and then complain, you'll probably get some free Avios. I doubt you'll be able to book a new flight at the old price.
• What did all the emails that you didn't read at the time say when you eventually read them? Were any of those confirmation of your booking, or were they advising you of a problem, or were they just 'welcome to BA' emails?
  If they never sent you a confirmation email of your booking it's not really their fault that it took you 3.5 weeks to realise.
• Surely it would have been easier to pay BA directly. It seems that PayPal has complicated matters,
• I ordered some items from a website that did its card processing via PayPal. Before diverting me to the PayPal site the store warned me that after I had finished the PayPal transaction and got a confirmation from them I must hit the final button to return me to the retailer which would complete the transaction otherwise my debit card would be debited by paypal but the order would not be created. Maybe something similar happened here