A question about : Beware debit card charges if buying currency at Debenhams
Be warned, Debenhams make a hidden charge when you use your debit card in store. I recently purchased Euros having gone through the tool on here and printed the voucher. In-store I presented this and my debit card, never expecting to be charged for using this form of payment.
Only later when checking my account did I find a separate deduction for this transaction, effectively a 2% surcharge.
I immediately emailed Debenhams to complain, here's their reply:-
I am concerned to learn of your disappointment with regard to the issues outlined in your email.
I fully appreciate your concerns and I assure you it is never our intention to have our customers feeling let down or misled in any way.
Debenhams works in partnership with Travel Money, who provide and administer our currency services. I cannot view your transaction, as this can only be accessed by an FCA approved organisation.
To resolve your query, please contact Travel Money directly via:
- Telephone [IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0800 840 2887 FREE
- Travel Money desk in your local store
So basically they are absolving themselves of any responsibility.
I am particularly annoyed as this surcharge is not flagged in any way, nor is it shown on the receipt. You only find out about it when you see the debit on your bank statement. I have looked at their T&C's too, again no mention is made. It's a bit shocking to realise companies can be so underhand.
Since then I have gone back over previous bank statements and found I was similarly charged on two occassions last year, so it's a long-term stealth charge.
I'm not dropping this, but feel others should be aware.
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Best answers:
- Who is the debit card provided by? Are you sure it's not a cash advance fee, or foreign exchange fee charged by the card issuer?
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