Bed & Mattress World

A question about : Bed & Mattress World

Hi,
Has anyone on here ever bought from Bed & Mattress World?
They seem to do regular deals on groupon and ebay and I'm tempted to buy from them but dont know what the quality is like.
I'm looking at getting a king size ottoman bed with a 3000 pocket sprung with memory foam mattress.
any help or advice greatfully received!

Best answers:

• Personally I wouldn't touch it, 3000 springs is a lot of springs in mattress and over kill IMO. I've had a look on their site no mention of what grade of memory foam or even the thickness of it.
  As for Groupon just read that they take 50% plus VAT of any deals that the retailer does, so that really doesn't equal a great value for money product.
• Hi,
  I bought a Superking 3000 pocket sprung memory mattress from Beds & Mattress World a couple of months back when they were advertised on Groupon. I haven't got enough space here to tell you how useless their delivery company are; I'll just mention the mattress quality for now...
  I don't know what the minimum amount of memory foam a mattress must contain for it to be described as such- I'm not actually convinced there is ANY in it. As it's no-turn you can reasonably conclude it's one-sided and I can't for the life of me work out which side it's supposed to be on. The same mattress is listed on their website for around Ј1100- you'd be livid if you paid that much. Think ours through Groupon was approx Ј380. I'd say it's probably worth little less than that, say Ј320, and that's looking at it as being a pocket sprung with no memory foam.
  You know the useless delivery company I mentioned before- well they actually delivered 2 mattresses on different days even though I only paid for and ordered 1. Phoned to tell them, they weren't interested. Seriously contemplating taking a Stanley knife to the "spare" one to find out exactly what's in there because I don't believe for a second it's a true 3000 pocket sprung with memory foam mattress.
• I bought a bed / mattress deal from Groupon and its a piece of crap, totally unfit for purpose, all the slats are too short and the weld that holds the metal together is so weak that after one night of sleeping on it it had pretty much collapsed. I'm a single 22 year old male, average build. This bed should not have collapsed.
  Anyway I'm currently in an escalated dispute with groupon because bed and mattress world have ignored my emails and keep putting the phone down to me despite my pleas that i just want my money back as I need it to buy a new bed...
  They just keep saying that if i've slept on it they wont return it or offer a refund because its now "second hand" - really upsetting and they're clearly trying to scare people off from claiming refunds for the appalling beds they sell. I really need the money back.
  I'll keep this thread updated.
• I brought the bed off groupon from beds and mattress world, it arrived yesterday, we took it out of the packaging and we were horrified with such a rubbish product that is nothing like its described on the website. My partner packaged it all up and I rang them today to ask to return it, I spoke to a lady call Lauren who was so rude and really upset me and said no you can't return it as you have opened it, she then agreed for me to return the frame and I've taken an email to complain about the mattress. I'm so annoyed with the way they treated me on the phone. I'll keep you up to dat.
• Hi, I've made contact with groupon and they have been really helpful, the bed has been returned to beds and mattress world, I have just got to get an email from them confirming they have received it and groupon will refund me the whole amount of money and I assume they will try and get the money from beds and mattress world. I'm just hoping beds and mattress world confirm they have received it. I will never buy a big product off line again!
  I have now purchased a new bed from Bensons for Beds and they have been fantastic, I would recommend them, they have been so helpful and I ended up buying an ex display bed reduced from Ј1500 to Ј600, it's a bit more money but least I know what I'm getting, they also gave me a free mattress protector, a king size quilt, 2 pillows and duvet set....think they felt sorry for me.
  I really do hope I get my money back cuss I need it now to put towards the new bed! Had anyone else had any luck getting there money back?
• I would urge anyone not to bother using this company - I am so angry and annoyed with their service
  *warning - full on rant about to happen * (my apologies)
  We ordered the Reno sofa bed from Groupon, it did not turn up on the day they said it would, rang them and the courier (Panther) said it had been missed off the lorry and they couldn't seem to locate where it was....god knows how they managed to lose a double sofa bed?!
  After 3 days of phone calls and hassle they found it(?!), rescheduled the delivery for the Saturday and was dropped off by a 2-man service (perfect as it was for my 83year old Grandmother who is unable to carry it inside herself). Unfortunately it turned out they had delivered the wrong one and she did not realise until after the courier had left as it took her a while to unpack (it arrived boxed)
  I rang them on Tuesday (after the bank holiday) to arrange collection of the wrong one and delivery of the new one, the lady I spoke to seemed lovely and was really apologetic. She said another 2 man delivery would not be a problem and we booked it in for today.
  .....(This is where I get really angry)....The driver turned up at my Nan's and refused to collect the old one as it was not booked by Bed & Mattress World to be collected. As he was by himself he also said he was only insured to take the sofa bed off the lorry but not put it inside the house. My Nan rang me to explain, so I spoke to the driver, explained that she was unable to carry it and would he please help her - he said he couldn't for insurance reasons. I apologised and said that if this was the case I would have to refuse delivery and reschedule for another time.
  Having now rang Bed and Mattress World, they deny ever saying we could have a 2 man delivery as before and would only guarantee the product to be unloaded from the lorry, not carried inside. I politely said not to worry about it then, just please collect the wrong one and refund us our money...they are now charging me Ј50 for the pleasure of screwing up my deliveries on multiple occasions and sending the wrong thing!!
  Sorry for the full on rant, but I would urge you to go elsewhere - the financial discount is not worth the hassle - I can assure you!!!
  And now we will be sofa bed-less and Ј50 worse off :-(
• Hi all,
  I also awaiting bed and mattress from B&MW which I purchased on Groupon. I've done some research and there is company called Palmerston Furniture Superstore on the Address provided on on B&MW websites (found on google maps). I think this is where is it all coming from. B&MW also sell through amazon where the feedback isn't too bad. Hopefully that helps those doing their research.
  Good Luck.
  M
• Oh my days. I'm currently waiting for a bed to be delivered from this company thru groupon.
  After reading all these reviews it doesn't fill me with much confidence.
• I have also bought a bed from groupon through this company and haven't received it should of come yesterday , cant track my delivery because the companies tracking system is basically non existent cant get hold of anyone , has anyone ever actually seen their product arrive on time and with no problems ?
• Good Afternoon,
  I purchased what I thought was a good deal for a sofa bed from Groupon through bed and mattress world on the 13.08.13. I have had nothing but problems. I was advised my sofa bed was out for delivery by groupon 7 days did not arrive. I contacted Bed and Mattress by phone as the tracking system does not work only to be advised 10 - 14 days for delivery.
  I then called Groupon and asked why they had sent email saying this was out for delivery ( as had disposed of a perfectly good bed and mattress to make room for the sofa bed) they advised this is down as being delivered I advised this was not correct.
  14 days later still no sofa bed contacted bed & mattress world only to be advised that they didnt have enough stock due to damage to previous orders and advised they were unsure if they would be getting more in and offered refund told them not accepting refund as I had disposed of a bed and mattress that was of perfect condition and this cost more than the sofa bed that I had ordered asvised I would take this up with Groupon.
  I called Groupon and advised the problem said they would send to the escalation department and that I would here back from them. Still received no reply so called Groupon again and was told to wait 7-10 days. This then passed and still no reply from Groupon was calling them daily and just been advised they would send again to escalation department. I received and email advising that Bed and Mattress World had been trying to contact me regarding delivery which is absolute rubbish they had not called me at all regarding delivery.
  I then emailed them on several occassions advising delivery not been sent nor any contact from Bed & Mattress world and I receive and email today advising the following
  Thanks for getting back to me about your issue, and sorry to hear that it's still an ongoing problem. I've talked to the team, and unfortunately we don't think we'll be able to provide a resolution in a reasonable timeframe.
  For that reason, I have now cancelled your Groupon for Toledo Sofa Bed and refunded the amount of back to your method of payment. Our partner business has already been informed that this Groupon is no longer valid. Please allow up to 3 to 5 working days for the payment to clear back to your account.
  My sincere apologies for any inconvenience caused. If there's anything else I can do to help you out, please don't hesitate to get back in touch.
  This is just not acceptable as I am now minuis a bed and mattress I will never buy anything from either or these companies again. I also asked Citizen Advice Bureau to log complaint to Trading Standards about activties by these two companies. We are now just about 2 months down the line and minuis a bed and mattress and no sofa bed just a refund that wont cover the bed and mattress disposed off.
• Did u hear anything back from anyone? We rang groupon tonight and was told to refuse delivery or don't answer the door then phone groupon back and they will get refund sorted. After all these bad reviews. I can't afford to throw Ј250 and get nothin good in return.
• I have bought twice from beds and mattress world through groupon and on both times I have been happy with the purchase yes the delivery was late by 1 day however that was the delivery company's fault rather than the bed company. I bought the ottoman with mattress really happy with the storage then I bought a ready made bed for my son it had the mattres duvet , pillows and linen what a great bargain. I thought twice about it when I read the reviews on here but I am happy I gave it a go.