A question about : BA response to my claim
Last August BA over booked our direct flight from Gatwick to Orlando. They put us on a coach to Heathrow where we had to travel 6 hours later via Washington. Our flight landed the following day 7 hours later than the flight we had booked and paid for. We had no option other than to travel on another day via a different route. We were given compensation for the 'inconvenience'. After reading the new ruling on Money saving expert, I put a claim into BA. I have just received the following reply -
Thank you for your letter dated 18 November 2014. Firstly, I apologise for the delay in replying to you. I am sorry we could not offer you and your travel companions a seat on your flight to London Gatwick. I understand how upsetting it must have been for you. Please accept my sincere apologies for the inconvenience caused.
As I hope our staff explained, our flight was over-booked. I am sure that it will be of little consolation but I would like to reassure you that this happens rarely.
Normally this would allow for all the people who book in advance and then fail to turn up. By overbooking some busy flights, we can avoid operating with empty seats - a strategy that ultimately helps to keep down fares. This time though we clearly got our calculations wrong, and I know how disappointed you must have been. We do monitor incidents like this so that we can take all possible steps to be sure there is no repeat.
I have checked our records and can see that all of you were offered compensation at the airport. While I appreciate your reasons for asking, I am afraid we cannot offer you any further compensation. I am sorry to disappoint you.
I hope we will have an opportunity to welcome you all on board again soon.
Can someone please tell me if I am entitled to further compensation under EU rule 261/2004
Thank you
Best answers:
- how much compensation did you get initially?
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