AXA self investor

A question about : AXA self investor

Yesterday I registered with Axa with the intention of opening it's self investor stocks and shares isa. I still haven't received my username by email, I've tried clicking forgot my username twice too and still no email contact.

Their phone lines are shut until Monday, anyone else had this problem? And anyone know if there's a set format for usernames with Axa so I can have a guess?

Many thanks!

Best answers:

• Have you checked your spam folder? Did you give them a correct email address?
• Yes, multiple times, and yes, double checked
• Try your email address as your username?
• I had a surprise phone call today from a very nice lady from AXA, this thread had been spotted and she had checked my account, colsten was right, I had typed the email address in wrong should have triple checked!
  She very kindly altered the email address and sent me my username and I'm all set up now.
  So thank you very much for your help Naomi from AXA!! Much appreciated.