22 Jun 2019

A question about : Auto Enrolment

I would like clarification on my situation

I joined the company I currently work for in Feb 2014 working just on a Saturday.

I receieved a letter in April 2014 regarding the auto enrolment which I kept but disregarded as I was earning well below the auto enrolment threshold.

In July 2014 my hours increased. I have just recently been having a sort out and filing and noticed that from August last year I have had deductions for the auto enrolment. (I am guilty of not checking my pay slips I know). I rang the Company who this auto enrolment pension is with only to be told they have no record of me. I reported this to my HR Manager asking for some sort of reference nr which could not be provided. HR said they would look into this. What I need answering is
Should I not have receieved some sort of notice that as my pay had increased I qualified for the auto enrolment? And should my HR department have noticed that monies from me/them were not being allocated to a specific account.

Any advise would be appreciated thanks

Best answers:

  • Hi there, the company started deductions in aug 2014 therefore the monies should have been paid into a pension by 19th sept 2014. There should be a pension account in your name with all these payments.
    As they informed you when auto enrolment started they technically dont have to update you once you qualify. However, it would have been useful if they had!
    You cannot opt out, as you only have 30 days from joining the scheme. So that means you cannot get a refund, but you can still stop your contributions.
    The team should know who the pension provider it. Have you not got any paperwork from them? You should have received a joiner pack.
    Hope this helps
  • Thanks this remains unresolved so now in the hands of Pension Regulator as ,y Employernot accepting any responsibility for a pension not being set up in August. They keep blaming Pension Company which they can't do the Employer must keep records and they should have picked it up from their records
Category: 
Auto-enrolment
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