A question about : Ash Cloud 2010
We were stranded in Mallorca in April 2010 for days due to the so-called ash cloud, and eventually had to make our own way home to England by air, rail, road and sea.
We have had our claim for travel expenses stalled by our insurers, Essential Travel (underwritten by Axa), and their useless loss adjusters, Claims Settlement Agencies, for more than a year. They said that the cloud was not weather, and thus we were not covered.
However, the Financial Services Ombudsman has recently ruled the cloud was indeed weather, and that the Insurers must pay out. She also awarded interest to the claimant @ 8%.
Check out this report:
https://www.dndlaw.com/news/viewdetails.asp?ID=157
And here's the Ombudsmans ruling in full:
https://www.financial-ombudsman.org.u...-ash-mar11.pdf
But then I find that Europ Avoidance is still trying to wriggle out of its obligations - disgraceful!
https://www.dailyfinance.co.uk/2011/0...hts-ombudsman/
Best answers:
- After stalling for over a year, Axa have finally promised to send us a cheque for Ј200 as a "gesture of goodwill", although "you are not covered with the terms and conditions of the policy".
Our expenses amount to around Ј700 so it's off to the Ombudsman!
I did discover that if a case is referred to the Ombudsman, the insurer has to pay a fee of Ј500 to cover the costs. Whether they get it back if the Ombudsman does not rule against them I do not know.
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