AMOMA.COM

A question about : AMOMA.COM

Last week I made a booking through an online hotel booking site called AMOMA.COM, which i found through trivago.

It was for 1 night, 2 rooms in a uk based hotel in june, for me and 5 friends. My booking details and vouchers were sent out immediately and my bank account debited.

Today I rang the hotel just to confirm the booking and they were happy to confirm I was booked in ........for the 23rd of August!!!
and that the day I have booked for through AMOMA is fully booked up.

I rang AMOMA and they said that their supplier pre buys rooms and may not yet have registered my name with the hotel just yet. I can sort of buy this, but then why had i been booked for the 23rd of August if that was the case ? Now it will take them 3 days minimum to confirm with their supplier and get back to me

Am I being fobbed off here? Has anyone dealt with this company before?

Thanks

Best answers:

• Why would a booking agency based in Geneva have better rates than booking direct with the hotel in the UK? Did you call the hotel first and discover they were more expensive. If there is a booking for August then it sounds likely, assuming you wanted 23 June instead that there is no booking for the correct date. The 'we book in bulk' would apply equally for August as it would for June and is therefore complete bunkum. There is I suggest an error in the booking, it may be you it may be them, did you take screen shots and is the voucher correct? If it is, then it sounds like a failure on their part but do check invoice and voucher, many people just notice they arrive and do not examine them until it is too late.
• I booked through the agency because when i checked on the hotel website they were showing no availability.
  For example: if i wanted to book 1 room now for the 21st of june there is no availability on the hotel website but there are about 5 third party booking websites (AMOMA, Travel republic, getaroom etc) you can book through with availability.
  My details and hotel voucher is for the correctly booked day in june.
• It's not uncommon for hotels to have no direct availability whereas third party sites will do, for the exact reason of agents having block allocations of rooms.
  Also sometimes the agents don't immediately pass on the full reservation details - the rooms are block booked and they may pass on the guests details at a later date.
  However the fact the hotel has your details for a different date is curious and suggests something is a miss. You'll have to see what Amoma say when they get back to you. It may be a case so sitting and waiting whilst they contact their supplier etc.
  One thought - sometimes the hotel voucher will show somewhere the name of the supplier, is this mentioned? You may be able to google them and get in touch directly with them?
• I booked a Travelodge in London through otel.com based in Istanbul and got the room for about Ј15 cheaper each night and the rate included breakfast so sometimes companies based sbraod can get better rates - although I am loathe to disagree with Alan Bowen having seen his appearance on Watchdog last week!
• I have to agree booking sites are sometimes cheaper than booking with the hotel direct
• I booked a hotel through amoma,
  first it did not accept my card that I have successfully used for other transactions a minute before,
  the website changed my dates and I mistakenly accepted the new date for the hotel reservation without realising it.
  the worst is:
  NO CANCELATION POLICY!
  They have told me they would try to refund me but they didnt!!
  all lies!
  AVOID!
• I used Amoma last year for a three night hotel stay in Moscow. They were much cheaper than booking with the hotel directly and indeed other booking web sites. Like the OP, I was directed to them via Trivago.
  They were fantastic in assisting me with my Russian visa as the National Hotel in Moscow would not provide me with a visa invitation letter because I boooked through a third party.
  They provided me with the relevant documentation within a couple of days. Great service and I would have no hesitation in using them again.
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