09 Mar 2015

A question about : Amazon gift voucher with EE broadband

Hello,

I'm new to all this forum thing but I don't know where else I can find this out.

I purchased the ee broadband and telephone deal from ee over their website for Ј13 per month and paid the line rental up front. I'm not sure if I did it through the money saving link or directly from ee's website as the laptop was messing about and I had to reopen the deal on ee's webpage. Does this matter when it comes to the Ј120 Amazon gift voucher?

Is there anyway you can check?

Thanks

Best answers:

  • You should have received an email when you entered the code here on MSE
    I also used a special code found here in MSE.
    I should receive a Ј100 voucher . I paid overЈ200 upfront for connection and broadband over two weeks ago - though nothing yet
    I recommend using the email found at the bottom of the letter
    I have emailed twice but had heard nothing back
    I recommend using the email found at the bottom of the letter , see below
    Quote:
  • Now in to month 3 of ee broadband and still waiting on the Ј120 voucher. Anyone actually received one yet?
  • There are a lot of complaints about this issue on a number of threads. People do not seem to be getting their Amazon vouchers and there is no one to complain to.
    Really without the voucher this is not that great a deal.
  • There were similar discussions last year with the promotion for a Ј70 Amazon voucher for signing up to an EE mobile deal, also with Affiliate Window.
    Everyone was saying that they hadn't received their vouchers blah blah, but then on pretty much the last day of the three months people started reporting that they had in fact now received their voucher!
    My wife and I both did this and each received a Ј70 voucher no problem. I had not expected to receive it before the three months was up.
    I have also now signed up for the EE broadband deal, and have every confidence that the Amazon voucher will arrive.
    phillipitous, I still think that the EE broadband deal is good value even without the Amazon voucher. Especially if you pay for a year's line rental up front.
  • Hi, My story is below. Please guide
    - Using MSE EE link for amazon voucher, started the order process.
    - Got distracted and left it in between.
    - Got a call within an hour from EE Sales saying do you need a hand in completing the order. I said fine but I am after that Ј100 amazon voucher. The agent said 'dont worry, I will take care of it'.
    - Completed the order on phone with him. During the process I reminded him again of the deal and got the same answer back (dont worry....)
    - At the end of the order the agent gave me a telephone number to call and the order reference no. saying call these guys up and they will sort it out for you. (was a bit annoyed as he had said he would sort it out and now he was leaving it to me to make EE's different department talk to each other)
    - Gave that number a call and the lady flatly refused saying she cant do anything now that the order is placed. She gave me Registration's number.
    - So I called the Registration guys and got the same reply. The guy told me to call next day morning and speak to cancellations as they generally have a bit of leeway.
    - This morning called Cancellation and was told nothing could be done. She (Amber Dearlove) blamed me for not following the process. I explained that I did not ask for the order to be taken on phone and was misled to believe it would be taken care of. She said that because it is a 3rd party deal (MSE) she would not be able to do anything.
    - On my continuous pushing she offered me Ј50 pounds M&S voucher. However this was still 50 pounds loss for me so I said i was not happy. she said then only option is to cancel the order. Wait 30 days and if the order is still ongoing after 30 days to put it again.
    What should I do?
    Cheers,
    Anuj
  • Hi, My story is below. Please guide
    - Using MSE EE link for amazon voucher, started the order process.
    - Got distracted and left it in between.
    - Got a call within an hour from EE Sales saying do you need a hand in completing the order. I said fine but I am after that Ј100 amazon voucher. The agent said 'dont worry, I will take care of it'.
    - Completed the order on phone with him. During the process I reminded him again of the deal and got the same answer back (dont worry....)
    - At the end of the order the agent gave me a telephone number to call and the order reference no. saying 'call these guys up and they will sort it out for you'. Was a bit annoyed as he had said he would sort it out and now he was leaving it to me to make EE's different department talk to each other.
    - anyways, gave that number a call and the lady flatly refused saying she cant do anything now that the order is placed. She gave me Registration's number.
    - So I called the Registration guys and got the same reply. The guy told me to call next day morning and speak to cancellations as they generally have a bit of leverage.
    - This morning called Cancellation and was told nothing could be done. She (Amber Dearlove) blamed me for not following the process. I explained that I did not ask for the order to be taken on phone and was misled to believe Voucher would be taken care of. She said that because it is a 3rd party deal (MSE) she would not be able to do anything.
    - On my continuous pushing she offered me Ј50 pounds M&S voucher. However this was still 50 pounds loss for me so I said I was not happy. She said then only option is to cancel the order, wait 30 days and if the offer is still ongoing after 30 days to put the order again.
    I have cancelled the order now. But really fuming as the whole experience was unfair and mis-selling.
    Can I raise it with someone?
    Cheers,
    Anuj
  • Hello, I signed up for this deal via MSE and I have not received my Ј120 Amazon voucher - I received an email when I signed up with EE and have contacted the email address in that email and they have not responded. I have emailed them twice as there is no phone number. Has anyone else had this problem? Starting to think I have signed up for this and it's just a scam!
  • It says you will get the voucher after three months. This is to stop people getting the voucher then cancelling.
  • Hi - the link no longer works, via MSE site, and it seems the only way to receive the Amazon voucher (that's what EE told me). The deal is supposed to last until the end of the month.
    Anyone know why this is happening?
    Many thanks.
  • I signed up over 3 months ago after seeing this offer on Money saving expert.
    Complained to affiliate window via email had not had EE Amazon voucher and have been told by jade Taylor at affiliate window it was on its way, but nothing.
    Then out of blue last week got another email from Harry Macfarlane asking for same reference number I gave to Jade. That was last week, 2 chasing emails from me asking for an update and still nothing!
    Hopeless company. They/ EE even managed to record my bank account number incorrectly so the order didn't initially go through properly but got stuck halfway, they notified Talk talk of switch, who then cut me off, leaving me with no broadband for 10 days.
    Tried complaining to EE tonight and they just directed me to the wrong page on their rewards page which doesn't have this offer. Are all there companies incompetent? Feeling cheated.
  • Just registered to post with much the same experience as others are having.
    I fully completed the order online via the link on the newsletter entered the code and everything seemed fine.
    I then got a call later in the day saying the there had been issues with EE's website and I needed to complete a separate order over the phone. I did so and as the other poster has said asked several times about the voucher as really that was the main incentive for changing. I was assured that there would be no problem.
    However this new order generated a different order number and I've got severe doubts that they will ever send affiliatewindow the necessary confirmation that my account has been activated.
    I've spoked and emailed numerous people at EE trying to get someone to listen and simply tell me whether they have sent out the confirmation.
    I was also given the eevouchers@affiliatewindow.com email address to try but got no response there.
    If the vouchers do not materialise then I will consider that the product has been miss-sold and will take whatever actions are appropriate there.
    Really wishing that I had never heard of this offer and got involved with this shambles in the first place. It's already gone a long way past being worth the hassle for Ј120.
  • Be careful, cooling off periods vary between suppliers. EE's is defined as before the start date they have given you. After that you need to buy out the whole contract if you want to terminate it.
    I also had that same call by the way and my order went through and the broadband became active (sadly).
  • Loopdreams, I heeded your advice and looked into cooling off periods. I was under the impression that ANYTHING purchased online could be returned/cancelled within 14 days of receiving the goods. This only strictly applies to physical items (with a few exclusions).
    I found it hard to find a definitive answer for Broadband, but EE's own wording would have left me tied in to a contract as soon as the broadband went live.
    Now knowing that I may lose my number and have poor broadband (I'd only find out when it went live) I decided to phone Sky to give them another chance of giving me a good deal (I'd already got a good deal sorted with them on the TV side (Ј39p/m for all channels inc. Sports and Movies).
    The lady at Sky told me EE had not used the MAC code and if I had not have phoned Sky I would have been paying both Sky and EE for phone and broadband. This also meant that EE would be giving me a new phone number.
    She also explained that since I'd received my wireless adaptor for my Sky HD box my broadband usage had shot up. She said that although other providers offer "unlimited" downloads, they still have fair usage policies. She didn't know EE's usage policy but said that if I was with BT then I would have gone over their 300GB fair usage.
    My broadband speed has been very stable at just over 9Mbps. EE's estimate was up to 6Mbps (I don't know if they quote conservative figures or not).
    In the end I got broadband for free for 12 months, but still have to pay Ј15ish p/m line rental. I also decided to carry on with the Ј5 extra per month for unlimited Anytime calls inc. 0845's.
    All in all I could have got a cheaper broadband and calls package with various others, but the service/product from Sky has been faultless.
    I phoned EE using my Orange phone (150 so it was free). I just kept repeating that I wanted to stay with Sky even if you can give me a less expensive deal as I'm happy with their service and product. She eventually gave up quoting ofcom stats on EE being better than Sky, why not keep Sky TV but drop the Broadband, etc, etc.
    To be fair she wasn't too pushy, just doing her job and my "robot mode" of repeating my satisfaction with Sky must have wore her out quickly enough.
    There's no doubt that the EE deal is awesome on paper, but with all the variables of number changes, missbilling (line rental up front payment never seems to go through correct), will you definitely get the Amazon voucher?, speed of connection, will current provider know you've switched and stop billing you, technical issues are (apparently) always blamed on customer with no help from EE (except to send out an engineer at our expense), etc, etc.
    Finally just done a bit of digging regarding EE fair usage policy. No limits on their Fibre, but nothing is mentioned about standard broadband. Also they "traffic manage" from 4pm to 1am", so this could slow down your speed considerably (all depends how many EE customers are on the same grid as you and what they're doing online). None of this applies to Sky - truly unlimited and no traffic management.
    I hope everyone gets a hassle free switch over and gets their Amazon vouchers.
  • Couple of points from gilders' post above.
    The Distance Selling Regulations apply to services as well as physical goods. Please don't take my word for it, look it up just like I did.
    I moved to EE knowing of their traffic shaping policy, but they don't shape it, they choke it! Others have mentioned the same in other parts of this forum.
  • I got a reply :-)
    Hi There,
    Apologies for the inconvenience it appears that your order has not tracked, I have now added your order to our system. This will be with you by the end of the month if your order was successfully connected, please contact me if the voucher is still not with you by then.

    Time will tell if it will arrive....
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