A question about : Am i eligible for compensation?
Last year I booked a Tap Portugal flight to Lisbon for two people via Expedia.
Unfortunately the other person I was meant to be travelling with was unable to fly as her passport didn’t arrive on time.
We spent quite a bit of time on the phone to Expedia trying to change her flight to a later date in the week but always made it clear that I would still be taking the original flight.
The night before i printed off my boarding pass for Heathrow to Lisbon. I was unable to print off the boarding pass for my flight from Manchester London so I made my way to the check in desk as normal.
I arrived at Heathrow in plenty of time for my 1:40pm departure to Lisbon. However when the flight was called and I arrived at the gate and presented my boarding pass I was informed that my seat had been cancelled and sold on and that I would have to wait until the next flight that was at 6.10pm which was eventually delayed by a further 2 hours.
On my return I took this up with Expedia who maintained they were free of blame and that the schedule change came from Tap Portugal although they did offer me Ј50 as a good will gesture. I was never given an explanation as to why my seat was cancelled.
I did take this up with Tap Portugal at the time but I never received a response.
Am I eligible to apply for compensation even though I already received some from Expedia?
Many thanks.
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