Add your feedback on energy supplier Sainsbury’s Energy

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Sainsbury's Energy

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Did you switch go smoothly?
Have you had problems since?
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Best answers:

• Sainsburys don't deal with energy - who are they actually fronting ?
  EON, SP or someone else ?
• Quote from their website:
  'Sainsbury's Energy is a new partnership between two of the UK's leading companies Sainsburys and British Gas, providing sustainable energy solutions to homes across the UK.'
  So at a guess I would say it was British Gas.
• For now. They have partnered with others.
• Does anyone know if you get staff discount if switching to Sainsbury's Energy.
  If so it would just tip them into lead position.
  Thanks in advance, fingers crossed but, knowing Sainsbury's, not very hopeful to be honest.
• We switched in Jan through Uswitch, we can't get logged onto the account it is always down and they have not been taking money for the gas only electric even though gas d/d is set up so we owe them 355.00at the moment for gas, we contacted them and they were supposed to take 73.00 for gas on May 1st and still no payment taken! Nightmare!! We are going o contact them to disbute bill
• Hi, Coop is with another company, just like Sainsburys, so it is a case of out of the frying pan! Sorry don't know who Coop are supplying with. Found out about Coop when phoned CAB consumer helpline re Sainsburys ! Good luck!
• Sainsburys Energy offer a longer term fix than BG do, though, so they must have some flexibility to tailor their tariffs?
• I used USwitch back in August 2013 and was advised that Sainsburys would be the best. I was nervous about British Gas being behind this as I left them a few years ago as they were unable to provide me with an electricity bill in 3 years of being with them. But, I gave them the benefit of the doubt and went ahead with the switch. I should have guessed when the gas moved over without any problem but no sign of the electricity. Many telephone calls and 6 months later, there is still no sign of electricity being switched over. Now I have lost all the benefits of dual fuel with both Sainsbury and my existing supplier so I am worse off than if I had just stayed with them. The customer service staff are friendly and try to help but it just seems that the system keeps cancelling my order. It's extremely frustrating and I wish I hadn't bothered.
• We were with Sainsburys Energy for over a year.The switch was very smooth and happened easily. It was great for the Nectar Points, but their tariffs were high as compared to other suppliers and this was evident when I'd see how much we were paying as compared to our previous energy supplier (edf).
  Customer Service was good, so I'll give them that and they were always polite on the phone and you got through easily (edf are a nightmare to contact). But as I say, I couldn't really ignore the extra cost. The Nectar Points were handy come Christmas though!
• Not a fan with these type of set-ups!
• I used to be with Sainsbury's energy and I was more than happy!
  I got convinced by a broker to join Opus and so now I am with them. However, this was a bad move on my part and I am starting to feel that i've been tricked.
  forums.moneysavingexpert.com/showthread.php?t=4901283
  Anyway back on topic, i'll be more than happy to switch back to Sainsbury's. They were a perfect supplier for what I needed
• Just received our latest Statement from Sainsbury's which shows we are a mere Ј20.95 in debit. It seems our Electricity usage has gone up on this time last year probably because or Daughter has since returned home from Uni (Extra Shower usage, LapTop's, Mobile etc.) This is somewhat to be expected but what I wasn't expecting is a whopping 25% monthly increase based on their projections for the coming year!
  It seems they have factored in the end of our current Tariff in July (Rate was raised in line with BG's increases earlier and there is a penalty if we were to leave early) and the assumption that we will simply accept their Standard Tariff thereafter?
  Well that won't be happening, we will look to switch, probably to OVO as they appear to be ticking all the right boxes in terms of putting the customer first I certainly hope that will be the case.
• Just received a response to my 'Complaint' above and they confirm that the calculation was indeed "Slightly" inaccurate (Computer error)and they will increase by Ј10 a month as opposed to Ј22 .
  I have suggested they pre-empt the possibility of inaccurate increases, assuming they can't check manually, by giving the customer the opportunity to evaluate and agree a proposed new monthly payment rather than simply force it upon them! It might help lessen the factor and avoid the need to make official complaints?
• Looking to switch from scottish power to sainsburys energy as they are around Ј165 pa cheaper based on my previous kWh usage.
  Just wondering if the online account management is ok to use?I find SP's pretty good and it has never been down when i've logged in.
  Also SP has a habit of bumping the direct debit up by silly amounts,but a simple email to them sorts it out.What are sainsburys like for doing this?
  Thanks
• Sainsbury's Energy is a partnership with British Gas and so it uses their online management system, which is very good and easy to use. They review Direct Debits at least twice a year, and if you're not happy with the amount they've set, you can call them or send a message via your online account.
  I don't have any experience of how well they deal with such requests as I never had any issues with my Direct Debit, but I did message them to get my credit refunded after I left them and they refunded it fairly promptly.
  You should expect a very similar experience to that of being with British Gas, which a lot of people take as a negative thing, but I personally never had any problems with British Gas, it was simply their prices that lost them my custom.