A question about : abode manchester- complaint
Hello All
I was wondering if any of you had this issue before - I booked a meal and accommodation at abode manchester, sadly I had to cancel and I called the hotel on the 2nd February (as per my phone records) to cancel my booking. I was informed by the last on reception that the booking had been cancelled, on the 16th Feb I had Ј371 removed from my account for the booking. I phoned the manager who basically said he would not offer me a refund as they have no proof that I phoned. The conclusion was that as my records were not accessed on that date and because I did not receive a cancellation number as per the policy (which I was not aware of). He said he would offer me a standard room and breakfast as a gesture of good will (with the possibility of an upgrade should one be available on the night we request) and that offer would be open for 12 months- this is Ј128 a loss to me of Ј243.
Is there anything else I can do and does this seem fair
Many thanks for reading and any help would be much appreciated
Best answers:
- ...as they have no proof that I phoned
Did you withhold your incoming phone number? Unless they were also unable to bill their guests for phone calls they made that night then they would definitely have a record of your phone number calling. What you said wouldn't be recorded, however, so that may be contested. - Duplicate thread.
Original one here:
https://forums.moneysavingexpert.com/....php?t=5182182
- 311 reads