A question about : 14 day Consumer Contracts Regulations rights to return (online)?
I bought a subscription last year and naturally the company decides it best to renew automatically 12 months later to save me the hassle.
Due to several reasons that I won't go into I am not happy with that and have written them a letter asking for a refund and end of subscription. As you would expect, the email hasn't been answered and I am calling them tomorrow about the situation.
Now what is it I need to quote about consumer rights when it comes to returning something purchased online?
14 day Consumer Contracts Regulations rights - is it enough just to mention that?
The goods were sent but I didn't open the envelope and in my email said I would return it unopened.
To their defence, they did send a reminder about 10 days prior to charging me the subscription fee but I am still within the 14 calendar days.
Best answers:
- Just to clarify and make sure we have the right information -
You took out a subscription 12 months ago, and now, 12 months later, you want it cancelled & refunded? - I doubt it, should have dealt with it at the time.
- It's not a new contract, it's a continuation, CCR's don't apply. As you say they sent the relevant info to you but you failed to act on it when you needed to.
- So the take home message is that the clock started ticking when they notified me about the impending renewal, not when it happened.
Thanks for your answers. - The company in question replied to my email.
They wouldn't refund the full amount but they were willing to refund the difference between what I was charged and what they were offering newcomers.
I am a happy bunny and this restores my faith in corporate UK. Not all companies are grey uncommunicative blocks where it is impossible to speak to a human.
It is now left in my hands to renew in 12 months and based on this level of customer support I'll very likely stay as a loyal subscriber for years to come.
They could've played the 'it's in the terms' game but chose not to.
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