Flight delay and cancellation compensation, Easyjet ONLY

A question about : Flight delay and cancellation compensation, Easyjet ONLY

MSE Official Insert:

This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.

Best answers:

• Hi Centipede - I've been reading through the "main" thread and I'd like to thank you for all the help you've given people so far. I've wrote to easyjet and had the following back from them:
  Quote:
• Well you're there really incendiary, the MC 2 yr ruling was challenged in the courts and the appeal ruling was given as per your 2nd quote, - ie 6 yrs - so just write back to them and state that they are wrong and that this is the ruling from Nov 12 (see the FAQ's), so please reconsider and if you don't within 28 days then you give them notice that you are at liberty to commence a legal claim without giving them further notice where costs and interest will also be sought.
  Something like that
• I had a flight from Bristol to Newcastle cancelled last night. Easyjet have refunded my flights.
  Where do I stand with regards to claiming back losses from hotel accommodation cancellation?
• ...please delete.
• Dear xx,
  Thank you for your patience.
  I would like to apologise for the time it has taken to get back to you regarding your compensation request. This is due to a large backlog of claims we are currently dealing with.
  After looking into your cancellation it would that the reason behind your cancellation was a non-extraordinary circumstance. In line with EC regulation 261/2004 I can confirm that you are entitled to Ђ250 compensation.
• Hi There. Can anyone help me? I have written to easyjet by recordeded delivery twice and have had no reply. I have emailed and phoned twice (telephone calls are to india) asking for the CEO address. Carolyn McCall but nobody seems to know!!! Does anyone have her address for I can write direct to her regarding flight compensation (6 hour delay from Nice in July 2012). Thanks for any help.
• GJP, 1) what address did you write to? 2) have you confirmation from the post office of delivery?
• We were informed in Gatwick airport that our flight was cancelled due to the crew having already worked their allocated hours. We completely understand that for safety, there must be restrictions on length of time crew can operate for. Nonetheless, given that our flight was initially delayed, we were informed due to late departure from another airport, we believe there should have been time and capacity for EasyJet to identify alternative crew arrangements.
  We rebooked on flight next morning. Can we claim compensation? Earlier delay may have been weather related but surely they are able to forward plan in regard to staffing issues??
• Easyjet told us today that the reason for our near 6 hour delay at Split airport was because the Radio Altimeter was faulty and had to be swapped and that this is covered by extraordinary circumstances.
  We are planning to now complain to the CAA as the response feels quite 'automatic' - would appreciate anyone's thoughts...
• Hi all,
  I wrote to Easyjet in October regarding a three hour delay we had last year from Marrakech to Gatwick. It was due to a member of the crew becoming ill and so insufficient number of crew members to man the flight. I had this response from them today:
  I am very sorry that you were unable to board your recent easyJet flight and apologise for the inconvenience this caused you. When unexpected operational difficulties mean we cannot accept all passengers with a confirmed booking on a flight, we first try to find volunteers happy to take a later flight. In this instance we were unable to find sufficient volunteers and as a last resort had to refuse you boarding. I absolutely understand how frustrating it must have been for you.
  I am pleased to say the amount of 200 GBP has been processed and will be refunded to the card used in your booking within 15-20 working days.
  I was not in fact refused boarding - we were delayed until they convinced enough people to not take the flight - I was in fact somebody who did board the flight, just over three hours later than the original departing time.
  There were two of us, so surely are we not entitled to more then a total of 200 GBP?
  Anyone who may have a clearer idea, much appreciated!
  Thanks
• I've had the following response from Easyjet, after writing to Carolyn McCall and then chasing it up a week later.
  'Thank you for your email to Carolyn and I am sorry for the delay in responding. I have reviewed the situation with regards to your flight which was delayed overnight on 30/09. I can confirm that the reason this flight was delayed was because the aircraft planned to operate your flight had a technical issue earlier in the day which resulted in two aborted take-off's.
  As this issue was identified during the operation of the aircraft and not as a result of planned maintenance this means that we deem the event to be an extraordinary circumstance and as such does not give rise to compensation under the provisions of EC261/2004.
  We remain sorry for the inconvenience you were caused but can confirm we will not be offering compensation for this delay and that this is our final position in this matter.
  Yours Sincerely
  Graeme MacLeod
  Head of Customer Operations '
• Have come across this with reference to 'exceptional circumstances'
  https://www.lexology.com/library/deta...7-ea4b26293cdd
• So I put my claim in, get an e mail saying it has been 'sanctioned', advise my phone number for them to call me for my account details for payment, get the call, give them the details, wait for the money. This was early December.
  Wait four weeks, still no money. E mail them and get the standard 'extraordinary circumstances' get lost e mail. E mail back again saying where's the payment, no reply.
  Already advised 'further action' so should that be another e mail about sturgeon, extraordinary circumstances, where's my payment or fill N1 in and submit to the court?
• Can you copy the bit on here where the airline state that the claim has been 'sanctioned' please.
  I wonder if they have agreed the claim or not, that's all.
  The advice will be different depending on what they are actually saying.