Warning. Dont use Lloyds

A question about : Warning. Dont use Lloyds

Just a warning don't choose Lloyds for your bank account.

I'm helping a friend close his account and so far it has taken 2 months with fees being racked up in the meantime. They have lost all the three letters he sent and he has been into the branch twice and they filled in forms.
THEY ARE A NIGHTMARE!

And they still have not closed it. AVOID!

Best answers:

• Having given your advice due consideration, I've decided to keep using Lloyds...the main reason being that to "avoid" them would cost me around Ј157 a year, and the price of half a dozen cinema tickets.
  I hope you don't mind.
• I'm with Halifax, since 2008 part of the LLoyds's group. In two years they haven't been able to change my address, despite having gone to the branch multiple times. They seem to adopt a zero customer service policy.
  I can't speak for Lloyd's but I have noticed a marked turn for the worse since 2008. Coincidence?
• Another happy customer here; not going to leave.
  The OP's friend should do well out of the compensation that Lloyds will pay him as a result of any incompetent actions.
• All banks are going to have issues like this.
• No problems with Lloyds. I have held many current and savings accounts with them over the last decade. Some have been closed, with no problems, but 4 current accounts and 1 savings account are still open and are running like clockwork.
  I never had to pay any fees but Lloyds always paid me interest.
• My guess - its a business account.
  Branches cannot close these accounts - the business centres do this.
• On the flip side, I think they're great.