15 Aug 2016

A question about : Talk Talk

After some advice RE moving home with Talk Talk:

Currently 6months in to a 12 month contract.
'Essentials TV' package - Paying Ј4.25pm for 12 months.
The deal also included a credit for the full years line rental up front.
So all in it's Ј4.25pm, Ј51 total for the 12 months contract.
Fantastic....however I'm now moving house, and in order to do that they want me to sign a new contract....OK that's understandable and I'm sure is in most companies T&Cs.

However, Talk Talk have since moved all new contracts to 18months.....this is the bit that I'd like advice on.
Surely as I originally signed up for 12 months, how can they make me sign up for 18months now?

I said that in that case I'd like to end the contract (happy to pay the remainder of the Ј51 as it's still a great deal), but I was advised there would be a Ј100 early termination fee if I did that......

I feel suckered in here....do I have any grounds to dispute this? As it stands I'd have to pay Ј4.25 for another 6 months, but then another 12 months full price on top, (Ј8.50pm plus Ј180.36 line rental, total Ј23.53pm).

Any advice much appreciated!

Best answers:

  • TT are right its you that's voiding the contract not them .
    As its a new contract you cannot complain about the 18 months . Bear in mind they are letting you take a balance of your old contract forward as opposed to just asking for the cancellation fees due .
    Basics are you have a contract and either pay it in full or pay any settlement fee .
    New property you take out a broadband package and for most ISPs that will be for 18 months .
  • Wot he said. A home move is free, but starts you on a new minimum term contract-that's the quid pro quo.
    The move to 18m min terms is probably a result of higher connection/equipment costs for FTTC and/or add -on TV boxes: to keep the monthly rate competitive, the suppliers need to lock you in for longer.
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