A question about : Successful complaints about private parking tickets
A happy thread of successes against private parking tickets by complaining!
This is an ongoing record of cases where a motorist has succeeded in getting a private parking charge cancelled, simply by making an assertive complaint to the retailer/landowner/cinema/hotel/services (or other misinformed idiot) who naively contracted the protection racket. Some retailers are tearing their hair out over this already (e.g. Co-op, Aldi, Welcome Break, The Range and others, if you read this thread, learn from it and 'have a re-think' why don't you!!).
Retailers can be almost as much victims in some ways, as motorists, of this increased 'feeding frenzy' by PPC parasites who purely and cynically 'farm' car parks of car registrations and do nothing for parking space management or customer service. Sometimes your retailer where you shopped aren't responsible for the contract but can still get a ticket cancelled. You do not need a receipt, although it would help.
GET ANGRY AS A CUSTOMER EVEN IF YOU WERE ONLY BROWSING - HOW DARE THEY TRY TO PRETEND THEY CAN FINE YOU AND THREATEN COURT!
Here are the successes I have collated so far - and I will try to keep these first two or three posts up to date as people add more! Please add your successes on this thread. You can either reply with a link to your thread, or if you have no thread but have a complain success to report just tell us what happened.
If complaining please do not miss your appeal deadline (appeal FAQs here). In most England/Wales cases, do both, appeal AND complain.
Be assertive, it is HARASSMENT to threaten you with a fake fine for shopping!!!
I need to know in your replies: the Landowner/Retailer or whoever cancelled it - was it the CEO or MD? Was it a facebook complaint? Was it instore? And the name of the PPC please, and which car park it relates to would be useful for newbies too.
Successes against ParkingEye!
So many they have their own post...doesn't that tell retailers something! 
PARKING EYE AFTER LBCCC (2014) - https://forums.moneysavingexpert.com/....php?t=4995966
PARKING EYE AFTER LBCCC - https://forums.moneysavingexpert.com/...=#post62989960
PARKING EYE AFTER LBCCC - https://forums.moneysavingexpert.com/...1#post62960724
PARKING EYE AFTER LBCCC - https://forums.moneysavingexpert.com/...4736170&page=2
PARKING EYE AFTER LBCCC - 2014 COMPLAINT TO BRITISH LAND - https://forums.pepipoo.com/index.php?showtopic=92747
PARKING EYE AFTER LBCCC (NOTORIOUS CAR PARK AT FISTRAL BEACH) - https://forums.moneysavingexpert.com/....php?t=4773700
PARKING EYE COMPLAINT TO BRITISH AIRWAYS PENSION TRUST (AFTER COURT PAPERS ISSUED!) - https://parking-prankster.blogspot.co...ust-force.html
#1 HALFORDS 'FACEBOOK' SOCIAL MEDIA TEAM & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=82791
#2 HALFORDS 'FACEBOOK' SOCIAL MEDIA TEAM & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.moneysavingexpert.com/...4757776&page=2
#3 HALFORDS MANAGER TELFORD BRIDGE RETAIL PARK & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=84582
DUNELM MILL, PLYMOUTH & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.moneysavingexpert.com/....php?t=4751412
FARMFOODS & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=87453
MOTHERCARE (Arches Retail Park, Watford) & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?...st=20&start=20
SAVILLS (agents, Arches Retail Park, Watford) & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.moneysavingexpert.com/....php?t=4797592
BOOTHS, LANDOWNER OF RETAIL PARK & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=85697
RESTAURANT MANAGER & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=82826
RETAIL PARK, STORE MANAGER & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?...9entry894159
RETAIL PARK WITH FARMFOODS & LIDL (AFTER COURT PAPERS ISSUED!) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=84088
RETAIL PARK, COLLIERS/TESCO (THE RANGE WERE USELESS - DISABILITY DISCRIMINATION) & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?...6entry876636
CORPORATION ST. RETAIL PARK, PRESTON CANCELLED BY: GVA NORFOLK HSE M2 1DW & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?...2entry871392
SURF SCHOOL NEWQUAY & PARKING EYE (AFTER COURT PAPERS ISSUED!) - https://forums.pepipoo.com/index.php?showtopic=86560
#1 PIZZA HUT SENIOR GUEST RELATIONS EXECUTIVE (FACEBOOK COMPLAINT AFTER COURT PAPERS!) & PARKING EYE - https://forums.moneysavingexpert.com/...1#post63548001
#2 PIZZA HUT MANAGER (AFTER COURT PAPERS ISSUED!) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4730763
#3 PIZZA HUT OPERATIONS EXCELLENCE MANAGER (AFTER COURT PAPERS ISSUED!) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=83765
#4 PIZZA HUT MANAGER (BRISTOL) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4784298
CROWN WHARF WALSALL, NICK BECKETT MANAGER AT SAVILLS & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4763394
FELTHAM ENT.COMPLEX (BOWLING ALLEY MANAGER) DISABILITY DISCRIMINATION & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4761934
STRIKERS PLEASURE BOWL, TAMWORTH & PARKING EYE - https://forums.moneysavingexpert.com/...=#post64393545
DUNELM MILL (IMMEDIATE INSTORE COMPLAINT GOT IT CANCELLED) & PARKING EYE - https://forums.moneysavingexpert.com/...=#post64805479
CINEMA & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4728892
#1 HOME BARGAINS CEO AND BPA/DVLA (EQUALITY ACT NURSING MOTHER) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4790094
#2 HOME BARGAINS SELBY, ASSISTANT STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4813526
#3 HOME BARGAINS AGAIN & PARKING EYE - https://forums.moneysavingexpert.com/...4794401&page=2
#4 HOME BARGAINS YET AGAIN & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4949066
FARMFOODS & PARKING EYE - https://forums.moneysavingexpert.com/...4737459&page=2
FARMFOODS IN 2014, VOUCHERS & APOLOGY (DISABILITY DISCRIMINATION) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4916573
SAVILLS (another one at the Arches Retail Park, Watford) & PARKING EYE https://forums.moneysavingexpert.com/....php?t=4846028
#1 ALDI FACEBOOK & PHONE/EMAIL COMPLAINTS RE PARKING EYE - https://forums.moneysavingexpert.com/...660007&page=14
#2 ALDI CUSTOMER SERVICES & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4754906
#3 ALDI CUSTOMER SERVICES (AGAIN) & PARKING EYE - https://forums.moneysavingexpert.com/...=#post63261974
#4 ANOTHER ALDI CUSTOMER SERVICES & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4768843
#5 YET AGAIN, ALDI CUSTOMER SERVICES/LOCAL MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/...1#post63020566
#6 AND ANOTHER ALDI & PARKING EYE (DISABILITY DISCRIMINATION) - https://forums.moneysavingexpert.com/....php?t=4739136
#7 ANOTHER ALDI CS/AREA MANAGER, SCOTLAND & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4778216
#8 ALDI CUSTOMER SERVICES (OMG...AGAIN) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=83745
#9 ALDI CUSTOMER SERVICES (ALDI FACEBOOK...AGAIN) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4788573
#10 ALDI CUSTOMER SERVICES (DOUBLE FIGURES ON HERE NOW) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=84945
#11 ANOTHER ALDI (DISABILITY DISCRIMINATION AGAIN, 12MIN OVERSTAY) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=85001
#12 ALDI AGAIN & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=86024
#13 ALDI YET ANOTHER TIME & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4872602
#14 ALDI & PARKING EYE - https://forums.moneysavingexpert.com/...=#post65865400
#15 ALDI & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=91473
#16 ALDI STORE MANAGER COMPLAINT IN FRONT OF CUSTOMERS & PARKING EYE - https://forums.moneysavingexpert.com/...=#post65963915
ASDA HEAD OFFICE CUSTOMER SERVICES (VICTIM WORKING AT STORE) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4768884
NATIONAL PARK AUTHORITY (UNDERPAYMENT OF 50p IN P&D MACHINE ERROR) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4771626
#1 MORRISONS CEO (MATERNITY/INDIRECT SEX DISCRIMINATION) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4762460
#2 MORRISONS CEO (OP NAMED THE DRIVER TO RE-SET THE CLOCK) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4774859
#3 MORRISONS STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4803919
#4 MORRISONS STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4859550
#5 MORRISONS CEO AND PARKING EYE 2014 - https://forums.moneysavingexpert.com/...=#post65918371
#6 MORRISONS CEO AND MANAGER AND PARKING EYE 2014 - https://forums.moneysavingexpert.com/....php?t=5025710
BROTHERHOOD RETAIL PARK PETERBRGH: MANAGING AGENT, FACEBOOK & EMAIL & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4794620
RETAIL PARK, 'THE RANGE' STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4826987
BRADFORD RETAIL PARK, STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/...4871521&page=2
RIVERSIDE RETAIL PARK CHELMSFORD, MATALAN MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4874443
#1 RISHWORTH CENTRE RETAIL PARK, MATALAN STORE MANAGER (after LBCCC) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=84253
#2 RISHWORTH CENTRE RETAIL PK DEWSBURY, A SHOP MANAGER (NO RECEIPT THAT DAY!) & PARKING EYE - https://forums.moneysavingexpert.com/...=#post63204815
#3 RISHWORTH CENTRE RETAIL PARK, MATALAN STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4797366
SOUTHPORT STORE MANAGER & PARKING EYE - https://forums.pepipoo.com/index.php?...ic=80716&st=20
SWADLINCOTE RETAIL PK, COUNCIL COMPLAINT & KNIGHT FRANK (OWNER) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4738885
ROARING MEG RETAIL PARK STEVENAGE, TOYSRUS, TWITTER/FACEBOOK & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4783240
TY GLAS RETAIL PARK LLANISHEN, CARDIFF & PARKING EYE - https://forums.moneysavingexpert.com/...=#post65043698
RETAIL PARK, B&Q MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4847487
RETAIL PARK, COMPLAINT PHONE CALL TO LANDOWNER & PARKING EYE 2014 - https://forums.moneysavingexpert.com/....php?t=5051984
RETAIL PARK & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4728553
RETAIL PARK & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4997397
ENFIELD RETAIL PARK, KIDDICARE (MUM & NEW BABY) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=91071
RETAIL PARK, A STORE MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4792454
RETAIL PARK LANDHOLDER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4773700
RETAIL PARK MANAGING AGENTS & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4770693
RETAIL PARK & (EQUALITY ACT, MATERNITY DISCRIMINATION) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4733063
RETAIL PARK (EQUALITY ACT MATERNITY DISCRIMINATION) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4733813
#1 WELCOME BREAK (only deal with local managers!!) & PARKING EYE - https://forums.moneysavingexpert.com/...1#post62905153
#2 WELCOME BREAK (only deal with local managers!!) DISABILITY DISCRIMINATION & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4762065
#3 WELCOME BREAK (only deal with local managers!!) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4769037
#4 WELCOME BREAK MORE DISABILITY DISCRIMINATION! & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4770271
#5 WELCOME BREAK (only deal with local managers!!) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4765490
#6 WELCOME BREAK (only deal with local managers!!) AFTER LBCCC & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4772032
#7 WELCOME BREAK (only deal with local managers!!) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=85003
#8 WELCOME BREAK (only deal with local managers!!) AFTER LBCCC & PARKING EYE - https://forums.moneysavingexpert.com/...=#post63691216
#9 WELCOME BREAK (only deal with local managers!!) AFTER LBCCC AGAIN! & PARKINGEYE - https://forums.moneysavingexpert.com/....php?t=4830389
STARBUCKS MANAGER AT SOUTH MIMMS WELCOME BREAK & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4859831
EUROGARAGES MOTORWAY SERVICES & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4760472
UNNAMED LANDOWNER FIRM AND PARKING EYE https://forums.pepipoo.com/index.php?...pic=82512&st=0
UNNAMED CORPORATE LANDOWNER CEO AND PARKING EYE (AND A POPLA WIN TOO!) - https://forums.pepipoo.com/index.php?...ic=77657&st=40
HOTEL & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4733082
HOTEL AND PARKING EYE (2014) - https://forums.moneysavingexpert.com/....php?t=5057095
LEGACY HOTEL & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4930013
ANOTHER HOTEL & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4819914
MARRIOTT HEAD OFFICE (weekend immediate result) & PARKING EYE - https://forums.moneysavingexpert.com/...1#post65785465
MARRIOTT HEAD OFFICE (DISABILITY DISCRIMINATION) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4753781
MARRIOTT AGAIN - COMPLAINT BY EMAIL, 2014 & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=5121565
HOTEL & PARKING EYE (AFTER LBCCC) - https://forums.pepipoo.com/index.php?showtopic=86665
PREMIER INN & PARKING EYE - https://forums.moneysavingexpert.com/...=#post65934136
DAYS INN HOTEL MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4817197
UNNAMED PUB WHO THEN KICKED OUT PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=88459
HOLIDAY INN VIA 'IHG Group' (USA based head office) & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=83210
#1 NORTH TYNESIDE GNL HOSPITAL FACILITIES MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4763643
#2 NORTH TYNESIDE GNL HOSPITAL FACILITIES MANAGER & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4768887
#3 NORTH TYNESIDE HOSPITAL (PE NOW KICKED OUT) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4921073
#1 WANSBECK GENERAL HOSPITAL Tracey.Davidson@northumbria-healthcare.nhs.uk & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4794556
#2 WANSBECK GENERAL HOSPITAL (AN NHS EMPLOYEE) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4856000
#3 WANSBECK GENERAL HOSPITAL (Patient Experience Team) & PARKING EYE - https://forums.moneysavingexpert.com/....php?t=4875658
HEALTH CENTRE CLINIC MANAGER & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=80866
COVENTRY HEALTH CENTRE SITE MANAGER & PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=91027
THE RANGE 'ST HELENS' : TESCO (LANDOWNER) ALLEGEDLY KICK OUT PARKING EYE - https://forums.pepipoo.com/index.php?showtopic=82942
Best answers:
- Other PPCs in alphabetical order:
#1 DVLA EMAIL COMPLAINT (LATE NOTICE TO KEEPER, AIRPORT) & APCOA - https://forums.moneysavingexpert.com/...php?p=62837083
#2 DVLA EMAIL COMPLAINT (LATE NOTICE TO KEEPER, AIRPORT) & APCOA - https://forums.moneysavingexpert.com/....php?t=4795482
CEO OF TRAVELODGE, HEATHROW TERMINAL 5 (DISABILITY DISCRIMINATION) & APCOA - https://forums.moneysavingexpert.com/....php?t=4777007
#1 MD OF LIDL UK & ATHENA - https://forums.pepipoo.com/index.php?showtopic=83076
#2 MD OF LIDL UK & ATHENA - https://forums.pepipoo.com/index.php?showtopic=83429
#3 CUSTOMER SERVICES AT LIDL & ATHENA - https://forums.moneysavingexpert.com/....php?t=4859570
#4 CEO OF LIDL & ATHENA - https://forums.pepipoo.com/index.php?showtopic=87824
#5 HEAD OFFICE OF LIDL (EXEMPT BLUE BADGE LIST!) & ATHENA - https://forums.moneysavingexpert.com/...=#post65459657
#6 MD of LIDL & ATHENA AGAIN - https://forums.pepipoo.com/index.php?showtopic=90129
#7 LIDL CEO AGAIN & ATHENA - https://forums.moneysavingexpert.com/....php?t=5060852
HOSPITAL MANAGEMENT (AFTER PALS INVOLVEMENT) & CAR PARKING PARTNERSHIP - https://forums.pepipoo.com/index.php?showtopic=83441
HOSPITAL MANAGER (AFTER PALS INVOLVEMENT) & CAR PARKING PARTNERSHIP - https://forums.moneysavingexpert.com/....php?t=4810512
HOSPITAL MANAGER & CAR PARKING PARTNERSHIP - https://forums.moneysavingexpert.com/....php?t=4941639
HOSPITAL MANAGER (NHS STAFF MEMBER VICTIMISED!) & CAR PARKING PARTNERSHIP - https://forums.moneysavingexpert.com/....php?t=4854909
UNIVERSITY HEAD OF SECURITY & CAR PARKING PARTNERSHIP - https://forums.moneysavingexpert.com/....php?t=4818677
CEO OF THE CO-OP, LOCAL PAPER & A VICAR RE CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/...=#post63142279
CEO OF THE CO-OP (THIS PERSON GOT A Ј10 GIFT VOUCHER TOO!) CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/....php?t=4767699
CEO OF THE CO-OP (THIS PERSON GOT A Ј20 GIFT VOUCHER TOO!) CIVIL ENFORCEMENT - https://forums.pepipoo.com/index.php?...pic=85757&st=0
CO-OP HEAD OFFICE (THIS PERSON GOT A CHRISTMAS HAMPER TOO!) & CIVIL ENFORCEMENT - https://forums.pepipoo.com/index.php?...0entry903770
CO-OP HEAD OFFICE & CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/....php?t=4787840
CO-OP HEAD OFFICE AGAIN & CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/...=#post64370070
CO-OP SENT Ј45 VOUCHERS & 'COULDN'T CANCEL' BUT OP WILL WIN AT POPLA V CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/...4784037&page=2
CO-OP, LOCAL PAPER, MP & TRADING STANDARDS RE CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/...=#post58293921
CO-OP AGAIN (ANOTHER GENUINE SHOPPER SCAMMED) & CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/....php?t=4784037
HORFIELD LEISURE CENTRE MANAGER & CIVIL ENFORCEMENT - https://forums.moneysavingexpert.com/....php?t=4773230
ANOTHER LEISURE CENTRE MANAGER & CIVIL ENFORCEMENT - https://forums.pepipoo.com/index.php?showtopic=87675
PROPERTY DIV, LEICS CITY COUNCIL, A DODGY NTK & CMS (Car Park Management Services UK Ltd) - https://forums.moneysavingexpert.com/....php?t=4809547
WATFORD HOSPITAL, PALS COMPLAINT AND CP PLUS - https://forums.pepipoo.com/index.php?showtopic=84001
LONDON HOSPITAL, FACILITIES MANAGER COMPLAINT & CP PLUS - https://forums.moneysavingexpert.com/....php?t=4890589
ST ALBANS HOSPITAL, FACILITIES MANAGER COMPLAINT ON THE SPOT ABOUT CP PLUS - https://forums.moneysavingexpert.com/....php?t=5040507
MOTO AND CP PLUS (DRIVER FEELING TIRED) - https://forums.moneysavingexpert.com/....php?t=5026700
ROADCHEF AND CP PLUS 2014 - https://forums.moneysavingexpert.com/...=#post65921490
#1 TRAIN STATION CAR PARK 'PENALTY TICKET' AND PASSENGER FOCUS COMPLAINT & CP PLUS - https://forums.moneysavingexpert.com/...=#post63623210
#2 TRAIN STATION CAR PARK 'PENALTY TICKET 'PASSENGER FOCUS' AGAIN & CP PLUS - https://forums.moneysavingexpert.com/....php?t=4759096
LEISURE CENTRE MANAGER & CREATIVE PARKING SOLUTIONS - https://forums.moneysavingexpert.com/....php?t=4721915
HERTZ MANAGER AFTER THE HIRE FIRM STUPIDLY PAID A FAKE PCN & DEFENCE SYSTEMS LTD - https://forums.pepipoo.com/index.php?showtopic=84721
PIZZA HUT MANAGER & EURO CAR PARKS - https://forums.moneysavingexpert.com/....php?t=4810920
M&S MANAGER, PETERSFIELD & EURO CAR PARKS - https://forums.moneysavingexpert.com/...=#post64016142
M&S MANAGER & EURO CAR PARKS - https://forums.moneysavingexpert.com/....php?t=4865299
WICKES STORE MANAGER AND EURO CAR PARKS - https://forums.moneysavingexpert.com/...=#post65611916
#1 SAINSBURYS HEAD OFFICE, A Ј30 VOUCHER AND EURO CAR PARKS - https://forums.moneysavingexpert.com/....php?t=4835739
#2 SAINSBURYS AGAIN AND EURO CAR PARKS - https://forums.moneysavingexpert.com/...4836909&page=2
#3 SAINSBURYS YET AGAIN, AND EURO CAR PARKS - https://forums.moneysavingexpert.com/....php?t=4933717
#4 SAINSBURYS AGAIN (2014) AND EURO CAR PARKS - https://forums.moneysavingexpert.com/....php?t=4983514
ICELAND FACEBOOK COMPLAINT & EXCEL - https://forums.moneysavingexpert.com/....php?t=4724381
LANDOWNER & COMPLAINT TO BPA RE EXCEL (AFTER COURT PAPERS ISSUED FOR Ј870!) - https://forums.moneysavingexpert.com/...4886179&page=2
PEEL CENTRE STOCKPORT (MACHINES COVERED UP!) MANAGER'S EMAIL ADDRESS! & EXCEL - https://forums.pepipoo.com/index.php?showtopic=83362
PEEL CENTRE STOCKPORT COMPLAINT TO MANAGER ABOUT EXCEL - https://forums.moneysavingexpert.com/....php?t=4745689
ANOTHER PEEL CENTRE COMPLAINT TO LANDOWNER/AGENT ABOUT EXCEL - https://forums.moneysavingexpert.com/....php?t=4772311
STORE MANAGER OF ARGOS AND G24, ONE PHONE CALL & IT WAS CANCELLED - https://forums.moneysavingexpert.com/....php?t=5103787
STORE MANAGER OF ASDA, FLOWERS, APOLOGY (DISABILITY DISCRIMINATION) & G24 - https://forums.pepipoo.com/index.php?showtopic=80895
HEAD OFFICE MANAGER OF B&M AND G24 - https://forums.moneysavingexpert.com/...4907642&page=2
STORE MANAGER OF B&M (NO RECEIPTS HELD) AND G24 - https://forums.pepipoo.com/index.php?showtopic=84100
HOMEBASE (NO SHOPPING EVEN DONE THERE) AND G24 - https://forums.moneysavingexpert.com/....php?t=5060517
TESCO OWNERS FORCED PPC OUT, B&M HAD GOT PPC IN WITHOUT AUTHORITY! G24 - https://forums.moneysavingexpert.com/....php?t=4783831
WICKES HEAD OFFICE CUSTOMER SERVICE & G24 - https://forums.moneysavingexpert.com/....php?t=4799328
HOMEBASE COMPLAINT TO CEO AND DIRECTOR & G24 - https://forums.moneysavingexpert.com/....php?t=4792118
CASTLE DENE SHOPPING CENTRE, PETERLEE, CENTRE MANAGER (DISABILITY DISCRIMINATION) & G24 - https://forums.pepipoo.com/index.php?showtopic=85387
TESCO CLUBCARD HELPLINE & HIGHVIEW - https://forums.moneysavingexpert.com/....php?t=4733552
TESCO CEO & HIGHVIEW - https://forums.moneysavingexpert.com/....php?t=4694547
TESCO CUSTOMER SERVICES & HIGHVIEW - https://forums.moneysavingexpert.com/....php?t=4733539
TESCO CUSTOMER SERVICES & HIGHVIEW - https://forums.moneysavingexpert.com/....php?t=4758579
RETAIL PARK, STORE MANAGER & HIGHVIEW - https://forums.moneysavingexpert.com/...9#post63023359
CEO OF DIXONS/CURRYS/PC WORLD, HEREFORD RETAIL PARK & HIGHVIEW - https://forums.moneysavingexpert.com/....php?t=4847209
B&M HEAD OFFICE (maternity discrimination) & JAS PARKING - https://forums.moneysavingexpert.com/....php?t=4987432
#1 MCDONALDS MANAGER & MET - https://forums.moneysavingexpert.com/...2#post62838642
#2 MCDONALDS MANAGER & MET - https://forums.moneysavingexpert.com/....php?t=4744455
#3 MCDONALDS MANAGER & MET - https://forums.moneysavingexpert.com/....php?t=4788641
#4 MCDONALDS MANAGER & MET - https://forums.moneysavingexpert.com/....php?t=4816547
#5 MCDONALDS MANAGERS AGAIN, & MET - https://forums.moneysavingexpert.com/....php?t=4969933
GYM MANAGER & MET - https://forums.moneysavingexpert.com/...=#post64388330
CHILTERN RAILWAYS (COMPLAINT AFTER WASTED POPLA APPEAL LOST) & MET - https://forums.moneysavingexpert.com/....php?t=4849970
LANDOWNER AT BEAUFORT PARK LONDON & NAPIER - https://forums.moneysavingexpert.com/....php?t=4810863
CENTRE MK (MISLEADING FADED SIGNS, MIXED COUNCIL/PRIVATE CAR PARK) & NCP - https://forums.moneysavingexpert.com/....php?t=4809262
PALS AT A HOSPITAL, AND PCP ENFORCEMENT AGENCY (CARILLON) - https://forums.pepipoo.com/index.php?showtopic=89886
BLUEWATER CENTRE MANAGEMENT, A BADLY MARKED BAY - APOLOGY & VOUCHER! & PCM - https://forums.pepipoo.com/index.php?...1entry963211
BLUEWATER RETAIL CENTRE MANAGEMENT (DISABILITY DISCRIMINATION) & PCM - https://forums.moneysavingexpert.com/...1#post63824951
ANOTHER BLUEWATER MANAGEMENT DISABILITY DISCRIMINATION CASE & PCM - https://forums.moneysavingexpert.com/....php?t=4812501
MEADOWHALL MANAGING AGENTS PAID COMPO AFTER 'LBA' (DISABILITY DISCRIMINATION) & PCM - https://forums.pepipoo.com/index.php?showtopic=75213
MEADOWHALL MANAGEMENT - DISCRIMINATION AGAINST PERSON IN WHEELCHAIR & PCM - https://forums.moneysavingexpert.com/....php?t=4889645
HOUSING ASSOCIATION AND A CANCELLED CONTRACT(!) FOR PCM - https://forums.moneysavingexpert.com/....php?t=4830181
COLLEGE WORKPLACE & PCN(NW) - https://forums.moneysavingexpert.com/....php?t=4545219
TAVISTOCK SPAR/PO SHOP & PREMIER PARK LTD, 2014 THREAD - https://forums.moneysavingexpert.com/....php?t=5002566
#1 ASDA FACEBOOK/STORE MANAGER & SMART PARKING - https://forums.moneysavingexpert.com/...3528021&page=8
#2 ASDA STORE MANAGER & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4777231
#3 ASDA AINTREE STORE MANAGER (NO RECEIPTS, DRIVER WAS OFF SITE) & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4767081
#4 ASDA STORE MANAGER ('VISITED TWICE' ERROR AGAIN) & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4787247
#5 ASDA STORE MANAGER (TWO VISITS IN ONE DAY AGAIN) & SMART PARKING - https://forums.pepipoo.com/index.php?showtopic=84092
#6 ASDA LOCAL SERVICE MANAGER, HEAD OFFICE CALL & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4815373
#7 ASDA STORE MANAGER AFTER CS DESK FOB-OFF, & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4783231
#8 ASDA STORE MANAGER, DISABILITY DISCRIMINATION/HARASSMENT & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4822393
#9 ASDA STORE MANAGER, POWER DRESSING(!!) & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4534485
#10 ASDA ...YET AGAIN... & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4831584
#11 ASDA AGAIN, STORE MANAGER & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4832470
#12 ASDA YET AGAIN, COMPLAINT TO CEO AND SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4832352
#13 ASDA ONCE AGAIN, EMAIL SENT TO CEO, & SMART PARKING - https://forums.pepipoo.com/index.php?showtopic=86115
#14 ASDA AGAIN (DISABILITY DISCRIMINATION) Ј15 VOUCHER! & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4892842
#15 ASDA, STORE MANAGER CANCELLED AFTER PERSISTENT COMPLAINT & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4910609
#16 ASDA HEAD OFFICE AFTER LOCAL STORE USELESS, RE SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4908317
#17 ASDA SECURITY MANAGER, DISABILITY DISCRIMINATION & SMART PARKING - https://forums.moneysavingexpert.com/...=#post65599271
#18 ASDA EXECUTIVE RELATIONS, DISABILITY DISCRIMINATION & SMART PARKING - https://forums.moneysavingexpert.com/...=#post65865938
FARMFOODS (Cross Street Retail Park, Long Eaton) & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4759383
SAINSBURYS & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4742159
MATALAN & SMART PARKING - https://forums.moneysavingexpert.com/....php?t=4850772
HALFORDS & SMART PARKING - https://forums.pepipoo.com/index.php?showtopic=87356
WAITROSE CUSTOMER SERVICES AND STORE MANAGER & SMART PARKING - https://forums.pepipoo.com/index.php?showtopic=83819
DEREHAM SHOPPING CENTRE, RUN BY DENCORA (SIGNAGE UNCLEAR) & SPRING PARKING - https://forums.moneysavingexpert.com/....php?t=4793600
RETAIL PARK/SAINSBURYS & TOTAL PARKING SOLUTIONS (DISABILITY DISCRIMINATION) - https://forums.moneysavingexpert.com/....php?t=4716453
HALFORDS & TOTAL PARKING SOLUTIONS - https://forums.moneysavingexpert.com/....php?t=4892124
WAREHOUSE CLEARANCE PARK & TOTAL PARKING SOLUTIONS - https://forums.moneysavingexpert.com/....php?t=4800895
CAMBRIDGE RETAIL PARK & TOTAL PARKING SOLUTIONS https://forums.moneysavingexpert.com/....php?t=4757188
SCS WREXHAM CENTRAL RETAIL PARK & TOTAL PARKING SOLUTIONS - https://forums.moneysavingexpert.com/....php?t=5126045
RETAIL PARK LANDOWNER AND UKCPS - https://forums.moneysavingexpert.com/....php?t=4761333
RETAIL PARK LANDOWNER & UKCPS (DISABILITY DISCRIMINATION) - https://forums.moneysavingexpert.com/...1#post63093469
SHOP MANAGER, CARDIFF, & UKCPS (DISABILITY DISCRIMINATION) - https://forums.moneysavingexpert.com/....php?t=4927038
ANCHOR RETAIL PARK, HARTLEPOOL & UKCPS (DISABILITY DISCRIMINATION) - https://forums.moneysavingexpert.com/....php?t=4800376
RETAIL PARK, STORE MANAGEMENT, HEAD OFFICES OF RETAILERS & UKCPS - https://forums.pepipoo.com/index.php?showtopic=83291
LANDOWNER (CANCELLED THE SAME DAY AFTER A COMPLAINT EMAIL) & UKCPS - https://forums.moneysavingexpert.com/...1#post63893362
RETAIL PARK, LANDOWNER COMPLAINT (DISABILITY DISCRIMINATION) & UKCPS - https://forums.moneysavingexpert.com/....php?t=4833802
CARDIGAN FIELDS CENTRE, LEEDS (TOOK ONE PHONE CALL) & UKCPS - https://forums.moneysavingexpert.com/....php?t=4834942
LANDOWNER/MANAGING AGENT OF RESIDENT (PERMIT IN FOOTWELL) & UKCPS - https://forums.moneysavingexpert.com/....php?t=4817413
LANDOWNER & MANAGING AGENT (DISABILITY DISCRIMINATION) & UKPC - https://forums.moneysavingexpert.com/....php?t=4792053
LANDOWNER (JLL) AND DISABILITY DISCRIMINATION AGAIN & UKPC - https://forums.moneysavingexpert.com/....php?t=5030324
LANDOWNER & MANAGING AGENT (CONTRACT TERMINATED!) & UKPC - https://forums.moneysavingexpert.com/...4829161&page=2
LANDOWNER & UKPC (TWO UNJUSTIFIED TICKETS, POSTED OUT OF TIME) - https://forums.moneysavingexpert.com/...=#post63028893
RIVERSIDE RETAIL PARK, NORTHAMPTON (Homebase/Home Retail) & UKPC - https://forums.moneysavingexpert.com/....php?t=4839501
UNNAMED RETAIL PARK & UKPC - https://forums.moneysavingexpert.com/....php?t=4974436
A LOST POPLA APPEAL, LANDOWNER COMPLAINT RE DISABILITY DISCRIMINATION & UKPC - https://forums.moneysavingexpert.com/....php?t=4932526
CENTRE MANAGER & UKPC (DISABILITY DISCRIMINATION AGAINST DISABLED NON-BADGE HOLDER) - https://forums.pepipoo.com/index.php?showtopic=82692
RETAIL PARK & UKPC (DISABILITY DISCRIMINATION AGAINST DISABLED BADGE HOLDER) 2014 - https://forums.moneysavingexpert.com/....php?t=5080467
CROWN ESTATE (NEWCASTLE) TERMINATED CONTRACT WITH UKPC - https://forums.moneysavingexpert.com/....php?t=4839726
#1 MCDONALDS & UKPC - https://forums.moneysavingexpert.com/....php?t=4789037
#2 MCDONALDS MANAGER & UKPC - https://forums.moneysavingexpert.com/....php?t=4801929
#3 MCDONALDS MANAGER AGAIN & UKPC - https://forums.moneysavingexpert.com/....php?t=4855971
UNIVERSITY & UKPC - https://forums.moneysavingexpert.com/....php?t=4788043
HOSPITAL, PALS COMPLAINT & UKPC - https://forums.moneysavingexpert.com/....php?t=4899687
LIVERPOOL AIRPORT (PRE-BOOKED SPACE NOT AVAILABLE) & VCS - https://forums.pepipoo.com/index.php?...pic=86629&st=0
RETAIL PARK MANAGER & VCS - https://forums.moneysavingexpert.com/....php?t=4830314
DUNDAS ARCADE RETAIL PARK MIDDLESBROUGH & VCS - https://forums.moneysavingexpert.com/....php?t=4854096
RETAIL PARK, TKMAXX MANAGER (RECEIPTS FROM ANOTHER DAY, ANOTHER TKMAXX) & VCS - https://forums.moneysavingexpert.com/....php?t=4858931
#1 WICKES CEO, APOLOGY & VOUCHERS & VCS - https://forums.moneysavingexpert.com/....php?t=4807716
#2 WICKES CEO, APOLOGY & Ј50 VOUCHERS & VCS - https://forums.moneysavingexpert.com/...=#post63703426
#3 WICKES, COMPLAINT AND VCS - https://forums.moneysavingexpert.com/...=#post65512120 - GUIDANCE FROM REGULAR PARKING BOARD POSTER, STROMA,
ABOUT HOW TO COMPLAIN SUCCESSFULLY ABOUT A FAKE PCN: https://forums.moneysavingexpert.com/....php?t=4737526
EXAMPLE FROM ME, POSTING ON PEPIPOO FORUM AS SCHOOLRUNMUM.
HERE'S A COMPLAINT TEMPLATE BELOW FOR YOU TO AMEND TO SUIT:
https://forums.pepipoo.com/index.php?showtopic=83766 SEE POST #2 AND AMEND IT FOR YOUR OWN CASE
All complaints to retailers should be that hard-hitting IMHO, not appeals or excuses or 'please help', get ANGRY and get even!
IF THERE WAS AN EQUALITY ACT BREACH (disabled or elderly, or pregnant/breastfeeding driver or passenger) use this as a basis for a complaint to the PPC/retailer/landowner:
https://forums.moneysavingexpert.com/...6#post63814146
RETAIL PARK AND THE STORE MANAGER CAN'T HELP? TRACK DOWN THE MANAGING AGENTS WHO RUN THE PLACE, DO SOME DIGGING LIKE HERE:
https://forums.moneysavingexpert.com/...=#post64057566
SUPERMARKETS:
Aldi - See Store Manager, complain on Facebook/Twitter, or email Aldi CEO, mdpa.swi@aldi.co.uk or gmdsec@aldi.co.uk - https://forums.moneysavingexpert.com/....php?t=5013009
Asda - See Store Manager or complain on Facebook/Twitter or email the CEO: andy.clarke@asda.co.uk or send copy receipt to 'Executive Relations' at Head Office.
Co-operative Food - (usually to complain about a Civil Enforcement fake PCN) - Customer Relations Team (freephone from a landline): 0800 0686 727 or email/write to the Chief Executive of the Co op, Euan Sutherland, at Head Office Manchester https://forums.moneysavingexpert.com/....php?t=4766249.
FarmFoods - See Store Manager or complain on Facebook/Twitter or phone Customer Service 0121 700 7160. Farmfoods help, even if a multi-store car park.
LIDL - See Store Manager or complain on Facebook/Twitter or email the CEO: Ronny.Gottschlich@lidl.co.uk
Morrisons - Store Manager or Facebook/Twitter or email with copy receipt to CEO Dalton Philips: dalton.philips@morrisonsplc.co.uk and copy in: Stacey.Elsworth@morrisonsplc.co.uk
Sainsburys - See Store Manager in person or complain on Facebook/Twitter.
Tesco - See Store Manager or complain on Facebook/Twitter or ring Clubcard CS Helpline and if no joy, ring off and 5 mins later, try again (massive call centre, you just need to find the helpful one!).
Waitrose- See Store Manager in person and/or contact Customer Services on their website link; or complain on Facebook/Twitter. Waitrose will cancel it.
OTHERS:
Bluewater - complain to General Manager about PCM who are shocking! Email: robert.goodman@lendlease.com Tel: 01322 623300.
Dixons/Currys/PC World - Sebastian James, CEO has cancelled one before, v Highview, as linked in post #2.
Dunelm Mill -contact Store Manager or the Customer Service Dept but persevere! CSTel: 08443460022
Gallagher Retail Park, Dundee (UKPC) complain to Savills (landowner) - https://forums.moneysavingexpert.com/...=#post67206533
Halfords - contact Store Manager or the Halfords Facebook Social Media Team.
Hertz - (if they pay a PPC and expect you to take the hit!) complain to Neil Cunningham (NCunningham@hertz.com) He is the General Manager.
Hire Car firms - put a complaint on Hertz facebook page and contact a Manager (see the Defence Systems Ltd success in post #2)
Home Bargains - See Store Manager or complain on Facebook/Twitter or joe.morris@tjmorris.co.uk Ops Director, and tom.morris@tjmorris.co.uk (MD).
Hospital - Newcastle upon Tyne Hospitals Trust (Old General Hospital, Newcastle) - complain to Transport & Facilities enquiries.carparking@nuth.nhs.uk
Any other Hospital or any NHS Clinic - complain to the Centre Manager, Facilities Manager, Patient Care Manager and also to 'PALS':
https://www.nhs.uk/chq/Pages/1082.asp...CategoryID=153 and complain to Healthwatch England: https://forums.moneysavingexpert.com/...=#post66329630
Any Hotel or Restaurant or Leisure Chain - complain to the Manager, then Head Office and threaten a bad TripAdvisor review, and use Facebook/Twitter.
Meadowhall - (re PCM) - https://forums.pepipoo.com/index.php?showtopic=90507
Moto - (re PE) complain to MD, Andy Leatham tel: 07908657154 (or email parking.queries@moto-way.co.uk ) that driver was sleeping/car was broken down (if true) - https://cars.aol.co.uk/2014/08/06/aol...?ncid=webmail8
Newquay - FISTRAL BEACH - landholder Britannic Industries (Google it and complain direct in writing to Nick or Jon Briant) re PARKING EYE
Newquay - TOWER ROAD - freeholder Newquay Golf Club (Google it and complain direct in writing) re PARKING EYE but they seem to own a lease there
Next - email a complaint to the CEO Simon Wolfson Simon_Wolfson@next.co.uk
Peel Centre Stockport (EXCEL) - notorious car park! complain to Nicola Dearden: Ndearden@peel.co.uk and copy in Kevin Keigher: Kkeigher@peel.co.uk
Pizza Hut - See Store Manager, or complain on Facebook/Twitter which will be seen by the Senior Guest Relations Executive.
Roadchef - complain to Simon Turl CEO, email simon.turl@roadchef.com Twitter @RoadChef
Any Train Station ticket from a PPC - complain to Train Operator & to 'Passenger Focus' https://www.passengerfocus.org.uk/contact/passenger-help
Welcome Break - DO NOT bother with their CEO now, as PE have 'warned him off' we think. DO NOT EMAIL OR YOU GET A PARKING EYE WRITTEN TEMPLATE REPLY! But ring the local WB or Shop Manager or try the Starbucks Manager (v helpful at South Mimms in particular, they do cancel them). Contact info for Motorway Service Areas (MSAs): https://forums.moneysavingexpert.com/....php?t=5008906
HAVE YOU GOT A LATE OR NON-COMPLIANT NOTICE TO KEEPER? OR HAVE THEY CALLED IT A 'FORMAL DEMAND', OR 'NOTICE TO OWNER' OR HAS A PPC DENIED YOU A POPLA CODE, HIDDEN THE POPLA CODE OR TOLD YOU THAT ONLY THE DRIVER CAN APPEAL?
Check here: https://forums.moneysavingexpert.com/....php?t=4816822
and a simple checklist about POFA compliance here: https://www.parkingcowboys.co.uk/keeper-liability/
Learn from the examples about APCOA in post #2 above and - whichever PPC you think has not complied with POFA 2012 - send a complaint email to:
steve.c@britishparking.co.uk (BPA - be aware they are not a regulator and they represent the PPCs, so do not divulge things like who was driving!)
and
elizabeth.symons@dvla.gsi.gov.uk (DVLA, they WILL reply!)
There are no repercussions if you complain to the BPA and DVLA. They CAN cancel your fake PCN if they agree the PPC was not compliant - look, here's a case where a poster got two different tickets cancelled by robustly reporting the NTK/PCN non-compliance and detail errors to the BPA Ltd:
https://forums.moneysavingexpert.com/....php?t=4815373
And, if a debt collector or PPC is pursuing you without merit when you have already told the DC the debt is denied (or already explained that as keeper you are not liable under POFA) try a complaint to the Financial Ombudsman which for you simply involves downloading a complaint form and is simple:
https://forums.moneysavingexpert.com/...&postcount=449
All worth a try. - As a result of reading items on this subject on this forum, I didn't not pay the enforcement notice of Ј90 that I got while parking at the Co op car park in Whitby while on Holiday in July. Having taken advantage of the well signed Free 45 minute parking, we decided to remain in Whitby for Tea. I went back to the car and paid for a ticket for 2 hours parking.
I returned well within the 2 hours. But I still got a parking Notice of Ј90 because they said I did not purchase a ticket within 10 minutes of parking as shown in the small print on the signage. Sorry I thought it was 45 Minutes free parking! Anyway after reading the threads I decided to appeal and copied into all my correspondence the Chief Executive of the Co 0p Mr Euan Sutherland based at Head Office Manchester. I also copied into my correspondence the Whitby Gazette which resulted in the headline " Inspiration Vicar Find By Co-op "
Having read the threads I knew what to expect and sure enough I was not disappointed. A rejection of my Appeal and if I did not pay they would take proceeding against me. I replied with bullet points explaining the Law to them and basically saying " Get Stuffed I see you in Court " I also copied the Chief Executive into the reply.
Well this Friday I received a letter from the Chief Executives office which said
Dear Rev Edwards
I have been asked by Euan Sutherland ( Chief Executive ) to thank you for your recent letter and to action a response on his behalf.
I am sorry to hear of the problems you have encountered following your visit to our Whitby store. Naturally, we are very concerned by the inconvenience and upset you have experienced and consequently, are now in the process of reviewing the management companies in place to deal with car parking at our stores. We would like to assure you that the questions and feedback your have raised will form part of this review.
When we appointed Civil Enforcement to manage our car park, we took steps to ensure that they would operate a fair appeals procedure which would take into account any exceptional circumstances. The co-operative monitor the service our Car Parking contractor provides and our Customer Care Team work closely with them where necessary.
We have reviewed your appeal directly with Civil Enforcement and I have been advised by a representative of Civil Enforcement that your appeal has been successful and that the Notice has been cancelled. They will write to you to confirm this has been done in the near future.
The co-operative Group value customer service with the highest priority. I hope you will accept our sincere apologies for any upset caused and I do hope this experience does not deter you from shopping with us in the future.
Yours Sincerely
Customer Relations
Today Saturday I received a confirmation of cancellation from Civil Enforcement LTD, just one line that's all and nothing else. So they changed their tune pretty quickly once you get the big guns involved and not only that as a result I am led to believe that the Co 0p who retain Civil Enforcement to manage their car parks are reviewing their practices...
My advice is like everyone else, don't pay be assertive and write to the Chief Executive of the supermarket or other retail outlet that uses private parking, address your envelope Private and confidential. Although its unlikely that they will get involved personally they will none the less tasked it to someone else. And if the Chief Executive or CEO tasked someone, you can bet your life that it will be given priority. But what ever you do don't be intimated by them, they have no basis in law to make you pay!!
having said that Never ignore a fix penalty notice or a Fine issued by a police officer or legitimate enforcement officer.... - Great result Rev. The growing evidence that complaining at the highest level brings results and is becoming standard advice alongside the appeals processes.
The added value in the complaint to the highest level in the organisation strategy is that it brings the problem right under the nose of the CE, who is probably much more sensitive to customer (dis)satisfaction than the Customer Services frump at the supermarket entrance. - Thank you, yes it was but not just for me, but I hope for every motorist who will be inspired to do the same and not roll over and take it on the chin.
Someone said to me " Turn the Other Cheek " I said not on your life, I am standing up for the ordinary person against an unethical company under handed tactics to squeeze money on behalf of the Co 0p out of the un-supecting motorist. Its a david and Goliath situation.
As i said if it had been a fixed penalty notice or a fine issued by a constable or a civil employment officer on behalf of the council, fair enough. There would have been a legitimate appeals process etc..But these private companies are sharks and have no legal basis in law also as they are unregulated they can do what they like.. I think Jesus would approve - Yes that the story in the local paper. I have up dated them of the outcome as requested so I don't know if they are going follow up or what, but I leave it with them...thanks for your kind words.
- Well done to you, I created a thread back some time ago that Coupon has kindly linked to just for this kind of situation. I encourage everyone to complain to the retailer/landowner/agent whoever engages these companies.
Without complaints going in the status quo will remain, a single complaint is unlikely to achieve much in the larger scheme of things, but thousands of complaints will make companies look at the way things are run. Which is a priority, and each successful complaint will get the fake ticket cancelled, that obviously has its own satisfaction of ridding yourself of these unethical companies off your back.
So again well done - hello all, and yet another development. I have just opened a letter from Customer Relations dated 2nd September who picked up my original E mail of my complaint before I wrote to the Chief Executive personally.
Basically after saying that Civil Enforcement are a bonafide company, its a long explanation of why they use Civil Enforcement LTD, word for word which is used on the civil enforcement own standard letters when rejecting appeals, as they did with me first time around. ( On closer inspection the letter is a copy with my name and address mailshot in the same one everyone would receive regardless of the circumstances of why they got a enforcement notice )
concluding with and I quote " We are fully satisfied that they deal with all matters related to these issues responsibly. " Well, I nearly fell off my chair when I read that line.. it concluded if I send the ticket purchased they will investigate. Don't these people communicate with each other??
I phoned the number on the letter to asked to speak to the customer relations agent who signed the letter. She was not in today. So I explained to the gentlemen who took the call that there seems to be a contradiction between what his colleague says about being fully satisfied with Civil Enforcement and the Chief Executive response who said that as a result of my case they are reviewing the Civil Enforcement practices etc..
His response was that it wasn't a contradiction but a development since his colleague wrote to me on the 2nd of September. I also pointed out to him that after two weeks of intensive research on the internet concerning the practices of Civil Enforcement Ltd that their practices are anything but satisfactory. That is well documented through forums and the media including BBC consumer program watch dog.
This proves a very important point DO NOT DEAL WITH CUSTOMER RELATIONS DIRECTLY YOU WILL GET THE STANDARD REPLY.
Obviously the person who wrote the letter had no idea that since my original E mail that I had written to the Chief Executive Mr Euan Sutherland twice and copied him into all correspondence from Civil Enforcement.
From the standard reply ( unlike the CE letter that was most apologetic ) It would seem that the co op are fully satisfied with the unethical practices of this company who threaten to send the bailiffs and removed items from people property if they don't pay the parking enforcement notice. Get out of here!! I couldn't believe what I was reading!
Just a little research on the internet would reveal to customer services at the co op just what this company and many like them are about, the kind of people they are retaining to manage their car parks.
And as for the letter inviting me to send my parking tickets to them for them to investigate, I had to inform him that the Chief Executive having got involved personally that the enforcement notice has been cancelled.
I appreciate people of have jobs to do and I don't want to run people down, but come on what is customer relations all about?? its seem like the left hand doesn't know what the right hand is dong.
The gentlemen I spoke to very polite etc.....but obviously taken back that since that letter was written on the 2nd of September that the Chief Executive had got involved and was saying something completely different from the standard reply to my complaint.
Just to repeat if anyone gets a civil enforcement notice from the co op or any other outlet write to the Chief executive or CEO and mark the envelope Personal and Confidential.
Personal confidential.
The Chief Executive
Mr Euan Sutherland
The Co-operative Group
1 Angel Square
Manchester
M60 0AG.
Let us know how you get on....Don't forget always respond to a fine or fixed penalty notice, never ignore them, they are legitimate and have a bonafide appeals process. - The MSE advice here https://www.moneysavingexpert.com/rec...arking-tickets refers to "Beat unfair private parking tickets"
My lad just got one (staying too long at MacDonalds), he didn't see (or didn't read) any warning notice and he did stay longer than the (alleged) maximum allowed. Does that mean it's a fair parking ticket, just pay up and shut up? Or does ignoring everything short of a county court order mean they'll give up? - Thanks to the advice posted on this website I have just had a success against Parking Eye. My wife received a Ј100/Ј60 demand from them for an 18 minute overstay in their free for 2 hours car park on the Rishworth Retail Park, Dewsbury.
I was fortunate to contact a very sympathetic duty manager of one of the retailers based on said car park. She advised my wife to pop in with the ticket and any receipts she had from the day in question and she would sort it.
This was duly done and yesterday we received a letter from the nice people at Parking Eye advising the matter was now closed.
I don't feel comfortable naming the retailer in question as I wouldn't want to start a stampede to their door, but the experience shows that if you are prepared to contact the local management of stores on these retail parks you can get a positive result.
Incidentally my wife did not spend any money in this particular store on the day in question, but has done so in the past. The receipts she had were for other retailers on the complex who's customer service levels were not as impressive! The store manager who helped was happy with our account that my wife was a genuine shopper who had slightly overstayed the free period on a busy Saturday afternoon. She will be rewarded in the fullness of time with my wife's extra spending there as a result of this positive experience of her company!! Best get some overtime in!!! - Just reporting another success - Razor post 541 on this thread
https://forums.moneysavingexpert.com/...660007&page=28 - I have received a cancellation letter today for a PCN issued for Ј90 from Total Parking Solutions Ltd
In Central Retail Park Wrexham.
The notice was given because 'I was observed leaving the site' the site is free parking for up to 2 hours and after 30 minuets I had a PCN stuck to my windscreen.
I sent the following letter :-
Total Parking Solutions
Parking Control Department
PO Box 7135
Kettering
NN16 6BP
Dear Sir/Madam,
Re: MT304XXXXX
On 30/8/13 I parked my vehicle KXXX XXX at Central Retail Park Wrexham.
When I returned to my vehicle I discovered a parking charge notice affixed to my vehicle.
The parking charge notice stated that I had left the sight whilst my vehicle remained on site.
I believe I am not in breach of this contravention for the following reasons.
The signage was not clear enough to show that you are not allowed to leave the site; the only clear restriction shown is the maximum stay was 2 hours
(I did in fact return to the site to Dunelm Mill after visiting my bank)
The fee is also disproportionate, According to the Unfair Terms in Consumer Contract Regulations – parking charges on private land must not exceed the cost to the landowner during the period the motorist is parked there. In my case it is free to park for 2 hours (which I did not exceed) so the charge of Ј90 you are asking for far exceeds the cost to the landowner.
In light of the above it is clear that I am not liable for the parking charge and I request that the parking charge notice is cancelled accordingly.
The letter I received from TPS states they are cancelling the charge as a gesture of goodwill and asks that I acknowledge the terms and conditions on future visits to the site. - Hello everyone. Thought I'd post regarding my recent success with Athena ANPR who manage quite a lot of Lidl carparks.
I recently parked in Lidl, Ashford, did my shopping, came back to the car and went home, assuming all was fine. Approximately one week later I received a letter through the post entitled parking charge notice blah blah blah...I had misread the signs and had apparently parked for 21 minutes more than the allowed time.
They were issuing a charge of Ј90.
I then appealed/complained on the following two grounds - The unreasonableness of the charge - making reference to a council information website and demonstrating that the average charge per hour for public car parks was 83p.
- The 'Red Hand Rule' - you can find this on many parking ticket discussions.
- https://forums.moneysavingexpert.com/....php?t=4750618
A link to my success with UKCPS. Motorist parked on private road with no signs and received 2 PCNs on different dates. After appealing the fake PCNs direct with UKCPS both were eventually cancelled without having to go to POPLA - The Rev might like to check the local rag on Friday 18th, I think they will be telling us that CEL have had their contract "negotiated to a conclusion" and are being replaced by TCP who are installing their gear today. Hope it's not just Whitby's site they've lost.
More info to report, will put it on a new thread. - The Rev might like to check the local rag on Friday 18th, I think they will be telling us that CEL have had their contract "negotiated to a conclusion" and are being replaced by TCP who are installing their gear today. Hope it's not just Whitby's site they've lost.
More info to report, will put it on a new thread.
So I waited for 6 weeks and received this email in response:
Quote:
- 6477 reads