29 Jun 2019

A question about : Southern Electric gave me rebate by mistake... now they want it back

Hello all, some advice needed please... a brief synopsis

I moved out of a property 7 months ago and gave a final meter reading. Some bright spark (title=Wink) at SE decided this was too high, and amended the total I sent them on their system to something they thought was more appropriate. This triggered an automated rebate of around Ј400, which I cashed a LONG time ago.

Recently, the new occupiers of the propery gave a meter reading which read more in-line with the reading I actually submitted to them in the first place. They now realise the error, and have told me I owe them over Ј400.

So where do I stand? I am not at fault at all over this (SE acknowlege this) and I'm hoping I'm somehow entitled to keep the money. What are the experts thoughts on this?

Thanks.

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