So disappointed with Sainsbury's

A question about : So disappointed with Sainsbury's

Regarding the great Antoine De Clevecy Champagne offer mentioned on this site. Having never made an order with Sainsbury's before I thought this a truly superb deal. Without delay I quickly placed my order on the 31st of October. Everything went smoothly and I added a Ј2 jar of drinking chocolate and selected a delivery slot as advised. My bargain champagne was to be delivered between 7pm and 8pm on Sunday. I was chuffed to bits. On Saturday afternoon I received a text message stating that my order was in place and would be delivered as selected. Now for Sunday- received phone call at 5pm which I found a little confusing. I was told that there may be a problem with availability. What do you mean, I asked. Don't worry, said the lady, but we may have to substitute SOME of your order. The delivery driver will explain further, she added. I knew that 6 bottles were required to complete this order properly, so hence, I was a little concerned. Anyway, come 7.31 the Sainsbury's driver rang the bell. I opened the door with a smile and my arms stretched out in anticipation. Number 20?, he asked. Yes, I replied. He then bent down and picked up a jar of drinking chocolate. That'll be Ј2 plus Ј2.95 for delivery, he said. Sorry, but that is all I have for you, he then added. I told him the drinking chocolate was no longer required and after a few chosen words he left.

Contacted Sainsbury's today but they couldn't, or simply refused, to help. I was told all I could do was re-order. Unfortunately when I went to do this the 25% off for six bottles had been removed.

I think this is quite sad. I wonder If anybody paying the full amount had the same availability issues? The champagne is still available at Ј13 a bottle on the website and as far as I know has never been out of stock.

This may all be normal supermarket practice but its left me feeling very low and frustrated.

Alan C

Best answers:

• Well that is very strange. Once our delivery was late by only 10min and we got Ј10 voucher for it, so I am surprised they haven't offered you any compensation at all.
• When they came to the door with no champagne at all I simply presumed they would deliver at another time. It just seems strange to arrive with nothing. Sainsbury's customer service advised me to re-order. However when I went to do this the "buy six bottles, 25% off" offer had been removed. I have received no offer of compensation and as yet (1 week after order) they still haven't refunded the delivery charge.
  I was a first time user of Sainsbury's website, but still, this is surely no way for a giant to treat its customers?
  Alan C