Sky Live Chat

A question about : Sky Live Chat

Hi

Has anyone been able to start a Live Chat session on the sky.com web site?

I've been trying to confirm some details regarding the MSE offer that expires on Friday but it has been permanently busy for the last week.

Thanks

Best answers:

• I managed twice but did have to wait for ages.
• Thanks, I'll leave the window open and see if I get lucky.
• i cancelled via chat yesterday - prob always busy as they seem to type so slow and repeat themselves - took over an hour
• I got straight through to live chat when I called to negotiate a better deal - but I logged on first thing in the morning and suspect I just got lucky! I waited less than a minute to start the chat and the whole thing took about 20 minutes.
• Yes...it is like watching paint dry using Sky chat.........but much less frustrating than having to repeat yourself over an expensive premium rate number....and YOU can get on with other things in the inevitable gaps in the "conversation"-make coffee,check bank accounts,emaile etc....took me ~ 75 minutes to cancel last year...but worth it as I ended up "saving" over Ј300 pa on my deal !!
• Thank you for the replies.
  I have waited for just over two hours this morning with no success.
  I'm not going to pay a connection fee and revenue earning call rate to speak to Sky on the phone.
  I turned down their 50% discount offer when I cancelled about 18 months ago and the whole process was difficult. This reminds me what a terrible company Sky are to communicate with.
  The MSE offer would make Sky reasonable value but I'm afraid I won't be using my code.
• There are one or two textphone apps available that are intended for the deaf but are freely available to install on iPhones etc. Its rare with that not to get someone on Live Chat with it within 2 minutes or so but its up to your own concious on if you should be using such a tool and possibly delaying a disabled person getting to speak to a Sky agent
• I was trying to use live text chat on the sky.com web site to avoid the telephone charges and aggressive sales techniques I have experienced in the past. Is this service only for disabled people?
  I would certainly not intentionally use any device or tool intended purely for disabled people.
• The live chat the other poster mentions isn't the live chat you have been using, it's an app you use on your phone
• I am deaf and with my hearing aids, it is difficult to hold a conversation on the telephone, I tried to contact Live chat, but after waiting a long time for someone to answer, I decided to send my queries via e-mail and hope that the answers will follow. I appreciate that Sky must be very busy, but a better service would help retain customers.
  Sam
• Thank you. I have not been in touch, but looking at the site, it is phone - no good - live chat - WHEN? - e-mail, I have just done that and hope to get a reply within 48 hours, or so the auto-reply sais.
  Sam
• Used Sky Live chat on 18th February 2015.
  Went through security check and everything.
  It was a bit slow, but no real problem.
  Managed to resurrect an old Sky iD. He disconnected the old Sky Account, which enabled me to link the new account to it.
• Calls to Sky from a Sky phone line are free ......and they also have an 03 number (same as ringing an 01 or 02 number so for most people free)- so why on earth were you using a premium rate number ???? A five minute call to retentions versus an hour in chat is only cost effective if you cost your time at zero surely.
  Quote:
• I've used live chat before to try, and reduce my bill. Every time I'm told they're not able to do this vi chat as it's not secure, and I must phone them.