Quidco: Tracking Problems and Enquiries

A question about : Quidco: Tracking Problems and Enquiries

As requested, here is a thread to let quidco know about all the bad trackers and merchants who blatantly ignore the sureshop policy.

Hopefully this will be useful to members, and quidco aswell.

I'll start with Llloyds TSB - never tracks for anyone, and 30 days are well and truly expired.

Best answers:

• I've promoted this to a sticky in place of quidco cashback problems( that i will close as they are now dealing with them)
  I'll move any non apllicable posts straight to
  https://forums.moneysavingexpert.com/....html?t=513778
• Prudential - took months to respond to my enquiry and should have had the SureShop insignia removed months ago.
  NatWest - exactly the same as above - and should have had the SureShop insignia removed months ago.
  PaddyPower - took nearly 3 months to respond to enquiry, and it's now been a further 2 months (and counting) since it went to "Added", but they still haven't paid. Almost been 6 months since the original transaction. Should have had the SureShop insignia removed months ago.
  Quidco must be well aware of these persistent offenders, and the excuse of "we are still letting SureShop settle down" is wearing thinner by the day.
• Thanks
  Hopefully Carol will keep visiting here, to report back to HQ aswell.
• I slightly edited your thread title to make it clearer
• Hi folks,
  Please remember that in order for Quidco to be able to go to the merchants and coherently say there is a problem, we need to be able to show them actual chase tickets.
  It's all well and good to post on a message board, but rather than Quidco going to the merchants and saying, "Lots of our members are saying their SureShop enquiries aren't receiving resolutions," it would be far more effective for us to be able to say, "We've had x number of tickets raised by members chasing slow response to Sureshop enquiries, and here they are; can we please work to solve this problem?"
  Again, as I said in the other thread, if you've got a Sureshop enquiry that hasn't been responded to within the 30-day SureShop time (and remember, that's 30 days once it's been sent to the merchant), then please log a ticket to chase it here.
  Please help us help you in the most effective way.
  Thanks
  Carol
• Three Mobile and sadly quidco ignored my request for an update
  written it off, not to bad still love the site, disappointing though
• Sorry, late for the party!!!!!!!!!!!!!!!!
  Excellent post thepearce and thanks again (yet again) Rogerb.
  I will also add Lloyds TSB mainly because they have had problems for ages now and have not sorted the issues.
  Quote from Quidco;
  SureShop is continuing to undergo development as a project designed to make sure that earnings enquiries and tracking problems are investigated promptly on behalf of our members. Use SureShop listings with the confidence that your enquiries will be handled by merchants who are committed to giving you a good customer experience.
  Carol, the confidence is no longer there, the SureShop tag is not working!!!!!!!!!!!! It is not giving confidence any more. Use it properly or scrap it, but don't let merchants hide behind it!!!!!!!!!!!!!!!!!!!!!!!!!
  Quidco is a great concept, but resolving issues is a major weak point as well as making contact - no forums, nothing, only "tickets".
  I hope the effort can be made to resolve these issues and restore confidence again.
  Best of luck,
  Lynsey
• In response to thepearce in the Quidco follow up thread 10 #1612 I have copied my post here;
  Quote:
• Can I add to the list?
  Barclays, now over a year!
  Prudential
• boots.com sent to merchant in September 2006
  lastminute.com sent to merchant in November 2006
  Victor Chandler Casino sent in November 2006
  these last two certainly don't deserve Sureshop status IMO as I understand a lot of people have had problems with them.
• Thanks, everyone, for the feedback. We appreciate it.
  To further clarify what I posted last night, we do have processes in place to monitor SureShop compliance. Ninety percent of SureShop enquiries are resolved within the month of being sent to the merchant, and the admin staff have reports they use to actively chase those that aren't.
  If your SureShop enquiry is one of those which have gone outwith the 30-day timeframe (and please remember that's 30 days from the time the enquiry was sent to the merchant), then the most effective way to query it is as I said last night - please raise a ticket.
  However, if you want to post in this thread for the purpose of general feedback, please could I ask that you state the exact date of the transaction, the date the enquiry was raised, and the date it was sent to merchant. That way we can all differentiate between SureShop & pre-SureShop enquiries, and everyone can be on the same track.
  Again, we appreciate everyone's feedback. I'll watch this thread for trends, but I won't be able to address account specifics, of course, so if you want a specific enquiry looked at on your account, please contact Quidco direct here.
  Thanks
  Carol
• 90% ? (and we only have quidco's word for that)
  Sorry, but for me a guarantee means 100%, otherwise it's about as useful as a chocolate teapot. If I can't be fully confident I won't be a 1 in 10 then how can any confidence be instilled?
  This absolutely conflicts with the promises made in the various blog entries.
  Sureshop should be immediately removed from those retailers failing in their part.
  Still don't get why you ask US to do the asking / prodding. If you have admin staff chasing is it beyond the realms of possibility (not to mention good [pro-active] customer service) to update the enquiry with something like "We are aware this enquiry has not been resolved within 30 days. Please be aware we are in contact....." (not that it should ever get to that stage)
• Carol, how can we find out if the enquiry has been picked up????
  Hubby asked a few days ago via ticket, but no reply!!!!!!
  The status says, "sent to merchant"
  but on the 29th Dec. it says "The status has changed from being processed to ready to send."
  The initial query was started on 12th Dec. I think if it's not sorted by 12th Feb, there's a delay, correct?? That's the day we will contact Lloyds TSB direct and try to resolve this ourselves, that seems fair to me?????
  Lynsey
• I have had problems with ebay through Quidco, although it`s tracking, all it says on my earnings is 00.00 - whats that all about!!! I have purchased loads of stuff from ebay over the last 2 wks and the majority of them says my earnings are 00.00. It can`t be a problem with cookies etc as some of the earnings are showing up ok. Anybody got any idea? I`ve tried to raise a ticket but it says "Unfortunately we are unable to investigate transactions for this merchant"
• ......................and the list goes on!!!!!!!!!!!!!!!!!!!
  Thanks for posting.
  Lynsey
• I too have suddenly started to have transactions not track after a year of being fine.
  Halifax home insurance, and Dell. Really annoying as both are large sums. Both done this month.