09 Mar 2015

A question about : Not so amazing BT infinity/tv offer.

Anyone else had problems with the NOT so amazing BT offer. Had a nightmare with switching to the offer that was posted by MSE for infinity and tv for Ј12.50, Ј100 voucher and Ј30 cashback.
Basically there was a problem with the order but I had to ring then even though tracking order said they would phone me. Then they told me I couldn't get the offer of the TV entertainment package for Ј2.50 but I could pay Ј2:50 for the lesser package. So I decided to cancel the TV package and just take the broadband deal. Told me they would have to cancel my order but I'd lose the offer from MSE for the Ј100 vouchers and Ј30 Cashback and this was due to having to change a phone number on my account. Surely changing a number doesn't require cancelling the order? Anyway customer services where awful, they couldn't out me through to the order team as they have no number for them. Assuming because they are based in Asia somewhere. And take about the book being passed. They couldn't even file a complaint for me has it had to be done by there order team which I couldn't speak to... Wonder how many people have lost out with BT's rip off tactics and how much affiliate commision MSE has lost through Bt cancel and re making orders..Think MSE should out BT live on the TV when he is next on...

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