Next directory say I owe Ј800 +

A question about : Next directory say I owe Ј800 +

Hi
I have been sent a bill by Next Directory for over Ј800! Needless to say I know nothing about it.
I rang them and they said they would lock the account and somebody from their security would ring me on Monday (they didn't).
I have sent them a letter saying I have no knowledge of any such debt and asking them to refrain from contacting me unless they can find proof that the debt is mine.
Is there anything more I can do?
Thanks in advance.

Best answers:

• Not really - although it would be best to assist them in their enquiries rather than slam the door and not help further. If your identity has been hijacked, it mays be useful to look at your credit file to see if any other searches have been made, just the Ј2 enquiry should be enough,
• Thanks for that advice I have done that and the next directory search and account is on it! So is one for another company I don't recognise. Not sure what to do now can anyone help?
• contact your bank and let them know yoru security on other accounts seems to have been compromised and to ask to monitor your account for unusual payments in future
  contact the other company listed and let them know too
  contact the credit agency and ask for a note to be put on that those debts are not you
  check you computer for malware
  check all bank accounts and credit cards with a fine tooth comb
  are you due to have been sent any cards replacements recently ?
  ensure you shred and destroy all personal data rather than just put in the bin
• Hi thin white duke, thank you for your query regarding Next.
  By contacting Next and obtaining a copy of your credit reference you have taken the correct first steps in dealing with this and changing passwords and informing your bank may also be a useful precaution. There are also a few other steps you can take which include
  1.Report the matter to the police, and get a crime reference number
  2.Check with the credit reference agencies (details below) whether any applications for credit have been made in your name. If they have, you can ask to have the information removed from your file
  3.If you suspect that someone has got hold of your details by stealing your mail, or has fraudulently applied to get mail redirected from your address, you should contact the Royal Mail Customer Enquiry Number on: 08457 740740
  4.Contact CIFAS, the UK's Fraud Prevention Service at ·www.cifas.org.uk. For a small fee they will make sure that anyone applying for credit in your name is automatically double-checked.
  Hope this is of some assistance