26 Feb 2015

A question about : Mugged

So - I decided to buy some holiday euros while the price is good so I ordered up on line and toddled of to Asda with my jar of pennies I save for holiday spends. I tipped the coins into the Coin Star machine and got my little voucher, Ј48, not bad! - so far so good.
I then realised I'd left my currency order slip at home so I dashed off home and got stuck in the traffic. I decided I'd pick the Euros up in the morning on the way to work.
Next morning I present my coin star voucher at the customer service desk to get the cash and the lady says I'm sorry, we can't accept that voucher title=EEK! So I ask what the problem is and she says we can only cash them on the same day you get them So where's my money? and the lady says, Coin Star keep it
I jump up and down a bit and she points out that the vouchers says on it (in small print) that they have to be cashed on the same day - is this even legal!

Best answers:

  • Don't know if it's legal, but seems to be the 'norm'
    https://www.coinstar.co.uk/faq.aspx
    No idea why this needs to be so though - thanks for the warning - sorry you had to lose Ј48 to warn us! Harsh springs to mind!
  • you could call Coinstar FOC at 0800-328-2274, seven days a week, from 8 a.m. to 9 p.m. and see what they say
  • Thanks for the link - it looks like Coin Star blame the stores where their machines are .
    I have put in a formal complaint to Asda so I'll just have to hope they take pity on me.
  • In Coinstar's FAQs (link post#2) it says:
    Quote:
  • Its outrageous! To just keep so much money. If it had been a parent with the kids piggy banks the kids would have been howling the shop down. Ј48 is a lot of money for me and it took a long time to save. I'm gutted
  • they could argue it states on the voucher the time frame to use the voucher
  • I'm one of the sad gits who reads the small print on pretty much everything.... food, receipts, scratch cards, contracts etc.
    I have to say though that I haven't found anything so brutal as what you have described. That is pretty crappy from either coinstar or asda. I'm confident that asda will do something if you kick off (facebook/twitter etc) though because they are a huge company with a strong reputation.
    That being said, you really ought to read the small print on things. The sort of information it provides you is pretty astonishing at times. For example, the chicken breast I just took out of the freezer (asda's decent frozen brand) contains 77% chicken and a huge list of extra ingredients.... some of which are not very healthy! Companies are out to screw us over sometimes, and you have to be on the ball to spot it. The fact that they have it in small print basically covers them in a legal sense, and it ultimately boils down to a "better luck next time" scenario for you, unless asda relent.
  • I'd ask that this thread is moved to the consumer rights section. A 24 hour redemption window is unnecessarily punitive, I'm not convinced that it would hold up in court as its a restrictive term.
  • Those coinstar machines are a ripoff at the best of times. More banks should have the change machines which pay the sum directly into your bank account.
  • never use them. if i want coins changed i take them to a bank and get it changed for FREE.
    to get your Ј48 you have had to put in Ј52.75
    Quote:
  • I'm not sure from a legal aspect but I would have thought from such a restrictive condition this term should have been signed on the machine to anyone wanting to do a transaction would be forewarned beforehand and not after the transaction has taken place where the person has no choice to make an informed decision.
  • Outrageous. Mugging is not an exaggeration. I hope the OP follows this up and lets us know the result.
  • It is shocking
    BUT why does anyone use these machines most take about 8.9% commission.
    I have seen kids and grannies use them to change Ј10 to Ј20, just why, I dont get why you want a machine to charge you for something you can do yourself
  • That sounds so wrong regardless of what it says in the small print. Keep pressing it.
    As an aside, i would say to all,dont use coinstar machines,,simply drip feed your spare change into the self service tills when shopping where you will get better value for it.
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