MBNA Reviewing old claims?

A question about : MBNA Reviewing old claims?

Hi Everyone!

Got a letter out of the blue this week from MBNA saying they are reviewing the credit card PPI claim that I submitted in 2011. They rejected it at that time and i wasn't savvy enough then to forward it onto the ombudsman as I did with Barclaycard. Had to phone them up and give them more details to pass onto the case officer.

They said they have to review some older cases with newer guidelines - has anyone else received one of these letters, and is there a chance they might finally admit they were wrong?

Best answers:

• ooh exciting! Thanks Dunstonh!
• Update - after calling them as requested last week, got a letter last night to say they're now overturning it and paying out Ј11k.
  And here my run of PPI luck ends, no more cards. Ј40k back all in from 3 different banks. Thanks for all your help moneysavingexperts!!
• Hi Guys
  I too have received a letter yesterday stating that MBNA are reviewing my husbands claim for PPI which was rejected in 2012 , He called them yesterday regarding the letter and they asked one question only which was " was he a contract worker at the time of taking out the PPI? " , ( he couldn't even remember taking out the PPI in the first place as it was in 2006 , which was the basis of our original claim , as the card was taken out online ) , he replied yes .
  They just replied ok we will review this and get back to you.
  That was it !
  Do you think he may have a chance of receiving anything back ?
• Just been reading the letter regarding the error MBNA made to my 2012 refund.
  They reviewed the calculation and found it wrong but did not clearly state where ?
  This was for two complaints that I originally complained in 2010 and 2011 after some delay were dealt with no FOS involved.
  Just posting this as I have been asked by PM.
• Hi Maggy50
  Hopefully he will receive something back then .
  Not holding out much hope though!
  How soon after the review did you receive anything?
  Thanks in advance
  Clare
• Hi all, my hubby received a similar letter from MBNA yesterday regarding a Virgin CC (lifestyle Protect) product that we had from 2009-2011. The original claim was not upheld. We rang and they only asked a couple of questions, what was his then salary and how much would his redundancy package have been. She could not give a timescale on any reply but that it was being looked at again and that we would be contacted at a later date. Fingers crossed, we paid over Ј650 in, every little helps!
• Hi ,
  Well yesterday the other half received a letter stating payment of Ј1375.00 , not bad to say last week we were unaware of receiving anything.
  Straight into the bank for a New York spending spree at Christmas !
  Thanks Guys x
• hi
  last week i too received a letter asking me to ring MBNA as they were reviewing claim that i made in 2012 but was not upheld. I rang them they asked what my earnings were in 2001 when i took out my card, what my sickness benefit was when i was employed, how long was i in continuous employment for at the time and where was the employment - it was with borough council at time. I must admit when i lost my claim in 2012 I did put in a complaint to the FOS but not heard anything from them since, i assumed the review was due to this. Not heard any more
• I had a original complaint paid out by MBNA following a court visit back in 2011.
  Not thinking much of it, I took the cheque banked it and never thought about it again until June this year I received a letter from MBNA informing me of a review and a payout of nearly 5k.
  After some issues it turns out they wasn't aware of the court payout (different departments not talking I assume) and after some conversations and noticing PPI was still being paid on the account I received the difference between original payout and new offered payout
  Credit where Credit is due, MBNA were great throughout and very helpful !
• Hi All
  Just saw this thread, I received a letter yesterday from MBNA to say they were also reviewing a previous claim i submitted in June 2012. They asked a few questions about my employment back in 1998. Do you think i have a chance with this claim? I remember being sure that i had a case and couldn't believe they had dismissed it. I also had a large balance on that card so hoping to have a windfall. Also what sort of timescales did anyone else have to wait when they got this letter? Thanks