Help- How do I cancel my Equifax account?

A question about : Help- How do I cancel my Equifax account?

I have managed to get a free credit report from equifax, but now I need to know how to cancel my account so I dont end up paying anything. I cant find anything on their site on how to cancel. Please help.

Best answers:

• You have to phone them, and you will be given the hard sell to stay.
• You can also cancel by sending an email from your equifax account
• The web site is HORRIFIC, i cant even find a telephone number, never mind an email.
  I dont feel this cashback should be being promoted to people, i am pretty computer savy and i cant find it...wasted near an hour going in circles - my time is worth more than 7 quid an hour...and goodness knows how long i will be on the phone for whenever i acquire the number.
  How is someone who doesnt use PCs all day going to cope when they try and unsubscribe, they will be even more lost than me!
  if anyone has a number or email to cancel pls forward
  thanks
• They are a nightmare... I'm finding it impossible to get through!! A message comes on saying all the agents are busy get lost... ok, well not get lost it just says call back at some other time, but they might aswell say get lost!!! I have tried cancelling by e-mail and I get a response telling me to phone them!! So annoying!!!!!
• thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...
  Here is a freephone number to avoid a peak time 0870 number call.
  0800 7839421
  U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
• I wrote via snail mail and recieved a letter 4 days later acknowledging my request to coancel and sayiing that this had been actioned.
• I had no problems cancelling via the phone number, hope you get through soon.
• Thank you for the info, I just rang, it was very easy, I was worried that I was going to get a hard sell, but I didn't at all!
• Arrgghh, Im having so much trouble canceling. Called the 0800 number on here but the woman told me to phone the 0870 number instead as she couldnt cancel my account! Ive emailed them...but have no idea whether its gone to the right person as it was a minefield of drop down menus on the form with nothing actually relevant. My free 30 days expires on Sunday...how much am I going to get charged? I'm going to write to them today aswell, although I don't know whether it'll reach them in time?
• I successfully cancelled mine online but unfortunately I can't post the link as a new member!
  To do it you have to go to the customer support section (from the Members Centre page, click on Customer Service; How can we help you; then Frequently asked questions), then there's a link that says "How do I cancel my subscription" or something like that, and there's further instructions there.
  I submitted the request yesterday and just got confirmation that it was cancelled today.
• I managed to cancel mine today after many frustrating phone calls.
  The 0845 number on the equifax site is rubbish. I called it many times and once I'd got through all the options I got a recorded message saying all the lines were busy, please try later and then got cut off. Very annoying, and probably a very good little money spinner for Equifax. I tried to send the email too but got no response. I then found this site and called the 0800 number posted on here (seems to be for business enquiries), got put through to the other department and then had to hang on for a bit on hold. Once I actually spoke to a real person they were very helpful, cancelling my subscription immediately with no hard sell and refunding the payment that had gone out of my account because I'd gone past the 30 day free trial. I only signed up for the report for the cashback, but I've learned my lesson now!
• Tried calling the number they gave, but told to call again later. Why don't they have a queueing system?
  Tried to cancel online, using their instructions. That didn't work.
  In the end called the freephone number above and got through. Told my money will be refunded - we will see.
  The equifax website is confusing (I think deliberately so). Clearly they make it difficult for you to cancel
  Ironic really, since I joined in the first place to prevent fraud.
  I think the Ј2 statutory report is by far the most convenient, and will be using that in future.