Has anyone being successful with an Ask Bongo Refund

A question about : Has anyone being successful with an Ask Bongo Refund

Please do not reply if you are going to question or make statements that relate to my decision to get a contract mobile for my daughter. This is my decision and not why I am posting.

Has anyone been successful in claiming money back from Ask Bongo?
This service has been accessed by someone under 16 and without the bill payers permission. In fact all you do is close a box that asks you to agree. Then anyone can access the service.

Apparently you can Ask Bongo anything this service knows everything. Shame Bongo did not know the person that was being sent the Ј2.50 SMS was under 16!!!

I have complained about the company via Phonepayplus and am hoping that eventually the money will be refunded.

IMO this site is aimed at under 16 year olds, those over would be able to see through the hype and do google searches free of charge for any info they wanted.

Best answers:

• Hi, I currently have the same problem - I have complained & Bongo have offered to refund the costs via PayPal within 7 days
  I sent an email to compliance@199bongo.com,
  Please accept this email as an official complaint & request for immediate reimbursement of costs in relation to texts to/from mobile number 07XXX XXX XXX in November 2013
  The user of this mobile number is a minor (aged 12) without permission from the bill payer to access this 'service'.
  Please confirm receipt of this email & advise when, and how, the refund of costs will be made
  I received a reply the next day immediately offering to refund the cost via PayPal, we have exchanged further emails to agree the amount & Paypal details
  In parrallell I have raised an offical complaint about Bongo via PhonePayPlus,(google payphoneplus number checker 66668) there is a further link on this page to the online complaint reporting
• I am hoping you can get a refund as my son (aged 12) has just run up a Ј25 bill from this text scam.
  I have used the above email in my message to BONGO. this scam site needs to be stopped!
• Its not a scam, its kids being allowed to play with adult toys!
• It's not a scam. As long as they inform you that you need to be 16+ and have the bill payer's permission they are not doing anything illegal.
  It's your duty as a parent and bill payer to ensure that your children don't go and click they are 16+ etc when they're not and that they don't waste money.
  After all, as you said, how can they know what age is the actual person asking the question?