A question about : halifax insurance any good
i had a holiday booked to go to florida , i work on an oil platform in the north sea so need a helicopter to fly to and from the rig .
last month a helicopter ditched on safety grounds , this meant there was no flying for 5 days to our platform resulting in me and my wife not getting to the airport for our holiday. i actually called insurance and asked if i could move flights forward a day at acost of 700 pounds they said we would cover that ? so i did .
cancelled holiday and got some money back , wrote letter and completed form and sent to halifax ( ultimate reward account )
been told getting nothing back , letter coming out to me today .
why am i not covered ? are all north sea oil workers running risk of not being covered by insurance , it may happen again to any oil rig worker .
is insurance realyy any good given to me by halifax i have also to pay for this ? am worried if my phone etc insurance is any good now !!!!!!!
surely after being told they would not pay the Ј700 pound change but would pay for the original flights and hotel how can they change their mind , the person you talk to on the phone acts for the insurance , i even have a name but know one of thst name works here
is this a case of mis selling like PPI , i have bought something that does not cover me at all
any help would be appreciated
can i appeal against my insurance to an ombudsman ?
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