Giftcard balance showing as Ј0 online but.....

A question about : Giftcard balance showing as Ј0 online but.....

Hey,
I have a gift card that I was convinced I still had a balance on.
It is a River Island Card & it allows you to check online
via
https://www.riverisland.com/how-can-w...vouchers-cards

Well, I entered my gift card number & the got the following message :-
Your gift card balance is: Ј0.00

I read the T&C's & saw there is a 2 year rule, well I know I only had this card 12 months ago (did have to think long & hard if it was 1 or 2 years - then remembered it was for a present for a Ski Trip - Only been once & that was last year), so I called River Island to see what was wrong & one of the options was to check balance.

I checked it on the phone option & it says I had a balance of Ј20.95

I was very close to just throwing this card in the bin. Had I not called, I would have thrown Ј20.95 out.

Anyone know who I make a complaint to? I called river island cus service & they wasnt helpful. Is there a regulator about gift cards?
Makes you wonder how many other people may have been conned out of their value by only checking online.

Best answers:

• just because I didnt make a loss, I think it still should be reported as other people may have made a loss.