05 Nov 2016

Please put your posts on relevant airline thread, not a new one

A question about : Please put your posts on relevant airline thread, not a new one

PLEASE PUT YOUR POSTS ON RELEVANT AIRLINE THREAD, NOT A NEW ONE

As the title says, please put your post on the relevant thread for your airline.
Please DO NOT post a new, personal thread. Dozens of new threads make it difficult to for regualr helpersa to help.
Those that are here to help may not.....

04 Nov 2016

delayed jamaica flight 7 hours 11/12/14

A question about : delayed jamaica flight 7 hours 11/12/14

07 Nov 2016

Lost cruise due to flight problems

A question about : Lost cruise due to flight problems

A bit complicated but I hope someone can help.
We were due to fly to Singapore last night. The flight was booked from Heathrow to Kuala Lumpur with a connecting flight to Singapore. We booked the whole thing as a package through an agent.
The plane didn't take off last night and we were put in a hotel. This morning they told us that the flight would go but would not get us to Singapore in time to catch the boat.

03 Nov 2016

Question on bad weather hours before the delay

A question about : Question on bad weather hours before the delay

Hi,
My question is: If there was bad weather many hours before and this has a knock on effect to my delay - am I able to claim?

My delay happened because the plane wasn't at the airport and ready to leave - and then I was told not to board because I would have missed my connection. Apparently the plane was not at Heathrow yet because of fog earlier in the day.

I sent Lufthansa the claim but they sent this back (excerpt below). (they made a mistake, my flight was from Heathrow not Frankfurt.

04 Nov 2016

Weird court decision on my case v Ryanair

A question about : Weird court decision on my case v Ryanair

Hi all,

So six years ago, on my birthday, I turned up at the airport, only to be told at the check in desk that my flight with Ryanair had been delayed by approx. 4 hours.

07 Nov 2016

Flight Delay Compensation, Lufthansa Only

A question about : Flight Delay Compensation, Lufthansa Only

MSE Official Insert:

This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.

04 Nov 2016

Pocket Guide

A question about : Pocket Guide

I wonder if there is a handy pocket guide, as per MSE's Sale of Goods Act/Consumer Rights doodah, that can be taken on flights, with all the Compensation due permutations neatly laid out, including relevant excerpts from Reg 261/2004?
Might be useful when dealing with airline staff in letting them know what their actual obligations are.

05 Nov 2016

Ba paid me but not my sister who was on the same flight

A question about : Ba paid me but not my sister who was on the same flight

I claimed compensation for a ba flight that was delayed over 3 hrs. They paid out quickly. My sister who travelled with her family on the same flight also claimed and ba have not paid them and are claiming they do not actually pay and it is up to the CAA.

What would you advise.

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