DMP, Capital One want proof of income, do I have to provide it?

A question about : DMP, Capital One want proof of income, do I have to provide it?

We're a few weeks into a self-managed DMP and so far all is going well, over half of our creditors have accepted our proposals and frozen interest/charges.
We've had a letter from Capital One asking us to complete their own I&E form (we had supplied a CAB one that others have accepted) and also asking for pay slips and bank statements. I do not want to provide bank statements and I'm self-employed so I don't have pay slips, has anyone else been in this situation? Shall I just tell them I'm not prepared to provide that info? Do I need to give reasons?

Best answers:

• Dear Crapital One. You have already received my income and expenditure statement compiled by CAB under the principles of the Common Financial Statement. As you are aware FCA and previous OFT rules require you to pay regard to such a statement. If you continue to refuse to do so then I shall be reporting you to the FCA and taking the matter to the Financial Ombudsman.
• What he said ^
• Tell them to jog on with their wildly impertinent questions. You have supplied all they are going to get. You are not required to comply with their 'requests'.
• Do you want them to accept your arrangement ?
  If you don't then tell them to jog on. If you do however a bit of cooperation may be necessary. Just because you might have a CAB I&E using the common financial statement figures doesn't mean you don't have to back up what you claim.
• Erm, so do I have to back up what I claim? Thanks for all the replies, but which of you is right?
• Its a two way street, you want help from them if your bank shows a low figure why not? Its to worm out those that cant be bothered to pay with cash in the bank
• Nah, they are taking the mickey. If it goes to court, who is the court going to believe? The CAB is who. It's a recognised and credible organisation whereas most banks and debt collectors are recognised crooks. Tell them to talk again to the CAB if they didn't understand the first time. If they don't agree, don't pay them anything until they either take you to court, or submit, which they will.
• i had the same from barclaycard and didn't send it
  told them my income was on I&E
  a few years ago when i was on a DMP through CAB they actually asked m for proof of income / benefit and an up to date bank statement .. cheeky dmp advisor at cab said i could have been giving her any old figures and claiming i had a low income lol
• You owe them money, you are not their slave. These companies take liberties with your liberties and demand you jump through hoops to satisfy their particular requirements no matter how intrusive, rude or downright irrelevant. The OP has provided them with an I/E sheet compiled by a recognised charity which is sufficient for all the others except CapOne. They are not entitled to any information at all, but it is wise to provide some which the OP has done. They are however not entitled to trawl through your life and private affairs detailed in your bank statements. It is a step too far.
• You don't have to agree with their request to provide the details demanded. But there again, they don't have to agree with your DMP.
  If you want them to play ball with you, maybe you should play ball with them.
• Mine is accurate to the pound but the figures on my bank statement would not match those on a SOA. For example the council tax is paid in 10 monthly instalments and the figure on my SOA is the annual figure divided by 12. I pay the TV licence quarterly but the monthly figure is that divided by 3 and rounded up to the next pound.
  Being self employed the income I get is paid gross and 40% of my gross is transferred into a savings account from which my expenses, VAT, NI and tax payments are made which do not appear on my personal SOA. 60% of the payment is tansferred into my current account on a provisional basis....i.e I might need to transfer some back to cover additional business expenses. Mileage payments are made into my current account from my business account which is not a taxable income but then I don't put business mileage expenses (extra fuel) on my personal SOA but some things such as car insurance and VED (road tax) come from my personal current account despite being effectively partially reimbursed by the business.
  I've had companies look at my bank statements before and they just get thoroughly confused. I gamble (match bet) on a very regular basis making an average of 10 transactions per day which overwhelm everything else listed but none of those transactions are mentioned on an SOA. I turn over far too much on it. The profit from match betting is not taxable and not guaranteed and I use that profit as my fun money.
  I can understand why the OP doesn't want the statements to form part of the payment offer. Maybe a copy of all the bills mentioned to prove the amounts on the SOA might help Capital One agree with the figures provided.