04 Jul 2019

A question about : Debenhams Sales Tactics

Hi
Hoping for a little advice Re: Debenhams Sale, last weekend.
I ordered some glasses online, to be collected in store.
After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
Went online today and items are back in stock, at full price again.
Rang Debenhams today, spoke to a lady who told me it was the warehouse that had no stock on Sunday 18th, that they were back in stock, but only at full price.
Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

Many Thanks

Best answers:

  • Fairly standard.
    A certain amount of stock is sold at a "special offer" price and when this has run out the new stock is sold at the full price again.
    Tesco Direct are also very good at this.
  • Although Debenhams are acting within the law, it's certainly worth complaining by email. You never know they may give you some sort of goodwill gesture.
  • Hello again Zandoni.
    Are you stalking me?
    If so, I am quite flattered.
  • Night night.
    Same time tomorrow?
  • aw... a good old fashion online romance is developing on this forum
  • ooops wrong info.
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