26 Feb 2015

A question about : cooperative travel package holiday

Hi im not sure i'm posting in the right place new to this, i booked a package holiday last july to bulgaria, and i had the whole package transfers extra luggage in flight meals, i had a phone call yesterday to say that the hotel couldnt accommodate us anymore, and was i willing to change the holiday to fly 2 days later from a different airport and stay at a different hotel, the new holiday is slightly cheaper but it isnt going to be viable as i picked those dates for a reason, what can i do the travel agent said if i pay Ј50 i can change for another date all together but surely i wont get the same deal as all the other months are more expensive, what can i do does anyone have an experience of this can i get what i paid already back many thanks

Best answers:

  • They should refund all of your monies paid if you cannot agree a compromise.
    I would be asking some questions though - such as why should it affect the flight when only the hotel accomodation is unavailable?
    Are there no other hotels available on the same dates?
    Check out some hotels for yourself before going back to the CooP - use sites like Hotels.com for prices and availability.
  • I would definitely be asking questions. If it is a hotel over booking, why would they change your flights ? I am guessing an error has been made somewhere. Did you book online or with the high street shop ? Co-operative do not have their own package holidays as such unless it as what is known as a flexi package where they put the holiday together for you. Have a look at your original confirmation & see what it says. You do not have to accept anything that does not suit you & as such, should be refunded in full. Good Luck
  • I would point out to travel agent that your original flights are still available, and if you want to go ahead with the holiday you want these flights only.
    Call the hotel directly and see if the room is available. If it isn't then either choose a different hotel or have a full refund. If it is then ask TA to book it as they originally should have done or get a price yourself direct, also get a cost of flights by paying direct. At least then you will know the breakdown of hotel and flight costings.
    I think it sounds like the travel agent booked the wrong dates and is trying to find a way around it without it costing them money!!
  • Yes Im inclined to agree with Tamiami, it sounds like the travel agent has made the mistake. Stand your ground, if you do not have any look with the branch, speak to the company head office. Good Luck