cattles plc/citifinancial europe

A question about : cattles plc/citifinancial europe

Not sure if anybody has any advice. I had a HP with Citi who were Associates Capital corporation in June 2001. This was then bought by Cattles in September 2002. Citi keep insisting that when Cattles bought my HP they are liable for the PPI.

Best answers:

• who was the ppi paid to throughout the policy?
• I paid Citi for the first 17months then Welcome finance for the remainder
• Any ideas as they are both blaming each other
• Please please help
• have patience as its quiet here on a sunday
• Ok thanks, sorry but they are doing my head in
• You could ask FOS who is responsible for the sale and check the FSA register "financial services firm" for some clarification. Type the name of the business and then click on tied agents, principles, names, contact for complaints etc, this might provide some clues at to who is liable for the HP.
• The complaint always goes to the seller (it's miss-SOLD after all )
  If a company has bought the company your policy was sold by, you complain to the new company. If it was a HP, you need to complain to whoever sold the HP, not the finance provider, they have no liability.
  Bear in mind that if your product was paid off before a company was sold, they may not have carried records over
• Well Cattles bought Associates Capital Corporation Car Loan Portfolio in September 2002. Associates are now Citi and they insist that when they sold my HP that Cattles are liable
• If the business was not regulated before 2005 FOS might direct you to whoever they were acting for in case the provider does fall under jurisdiction. Was Citi regulated in 2001?
• As Naqueron says, your complaint is against the seller of the product, not the provider, so it depends on who that was.
• Well I went to a yes car credit showroom and got the car. I did contact Direct Auto Financial Services but still waiting a response. Like I said I got a letter from CITI yesterday and they state that the HP was sold to Cattles in September 2002. They say that a business or part of a business is sold then the new company is liable for the PPI. Is this true as I'm not convinced. CITI were regulated back then BUT not for HPs. Cattles/Welcome are rob dogs but I understand their position as they keep saying they didn't sell me the policy it was CITI.
• So Magpiecottage and nasqueron you are saying that I should be solely looking at Yes Car Credit as that was the company I first went to ie that's where I got the car???
• Yes, whoever sold you the credit is respoonsible for the PPI sale, but as you have also been told, they were not regulated and can dismiss any complaint you make.
  You have a slim chance f you can prove a relationhip between the provider and the seller, but that's a complaete shot in the dark.
  Best thing to do is to complain to the seller, then send your complaint to the FOS, then you will probably have to wait for years for a response either way because the FOS will try and encourage one of the complnies to be responsible.
  You are not likely to see any money back at all.
• Ok you mean between CITI and Yes car credit?
• Yes Car sold it to you. If you have already complained to them, send your complaint to the FOS.
  They may write and tell you they can't do anything because it's pre regulation or they may tell tell you they will try to find a relationship between them.
  Again though, your chances of any money back at all are practically nil.
• Well had a very interesting conversation with a man who had first hand dealings with the Cattles/Associates deal. He couldn't come right out and say it BUT cryptically he did give me the biggest of impressions that CITI didn't sell the liabilities onto Cattles as they keep telling me!!!!!