A question about : Beware of changegroup, you may lose all your money!
Beware of the company 'Changegroup' they offer the best rates for delivery on Euros, even 'Free Supersaver' postage.
If you do not pay the optional Ј7.99 insurance you may lose ALL your money!
We recently used them having saved up Ј500 for our trip to France later this year. On purchasing the currency you are entitled to 'Free Supersaver' delivery (over Ј500) and are asked whether you would like to purchase the optional insurance at Ј7.99 (which would make them no cheaper than their rivals). Should you not do this be warned they only post your money by 1st class signed for!!!! with no tracking whatsoever!!!!!
We have lost Ј500 and now have to save all over again, please do not fall victim to this.
We feel that this should not be an option and tracked postage should be utilised by them as a matter of course. I have emailed them on a few occasions but they have now stopped answering. I have even suggested they remove the option for insurance to prevent other people from losing all their money but they have not replied.
Please, please, please buy the insurance if you want to use these people.
Best answers:
- I think they should carry the can for this one.
You had a contract with them to deliver you the funds. They did not deliver (assuming from this post). - I think you have a good comeback on this. Did you pay by cc?
- Folks, thanks for your input.
We paid by debit card so don't know if we're going to be able to recoup our money yet.
It's interesting you say it is the sellers responsibility to ensure delivery of goods as if this were ebay and PayPal I wouldn't be worried.
I'll update the thread if we get anywhere but I'm not hopeful at the moment, we just don't want these people to do this to anyone else.
Cheers,
Mike
- 949 reads