Approved food general discussion part deux

A question about : Approved food general discussion part deux

Nice civil general discuccion folks.
Also, if you want to accuse anyone of dishonesty, phone your local police station rather than doing so on here

Maybe a good start would be to tell us how you get on with orders, refunds, follow- up etc.
Thanks.

Best answers:

• like i quoted on the last thread, my only concern is the current situation regards the stock control, reading back on previous threads, dan himself said that a new system was in place and the site wouldnt let you order if the stock wasnt there to sell, yet my latest order i still got a refund for out of stock items, and it was a large number of the said item (ie 25), i know they was only sweets , but products none the less , so not just a couple of said product , this really miffed me off, i not saying dan is imcompetent or a crook, just think he needs to sort his stock system.
  i have been to the warehouse before and may go again , but its also dissapointing to travel 70 mile each way and not have the full choice that is on website, but i will give af another chance to sort this stock control issue, in my opinion and my own experience this is there only fault with me. i know others have had problems and hope the company can get back on an even footing offering good products and good service and good prices, like it was with my earlier orders. everyone will be happy again.
• Firstly I must say that I can empathise with those people who have had a frustrating experience with us. I too buy on the internet and having paid at the time of purchase, as is the norm, I expect the goods to be delivered promptly and accurately. I admit that this has not been the case with all of your orders recently and I can assure you that I am making every effort to remedy that.
  The unsolicited media attention that we received has in many ways done us no favours and has caused us (and some of you) more than a few headaches, plenty of heartache, and tons of stress. Every time we think we have taken a step forwards some other problem rears its head. It is simply a matter of working under huge pressure that has led to oversights and mistakes. Our stock control system, for example, was supposed to solve most of the problems but working, as we were (still are) under pressure, input errors were made, which led to incomplete orders. I am confident that the major failings have now been dealt with. OK, human errors may still occur but not very often.
  By next week we should be back on track (yes, I know I’ve optimistically said that before now) and so will be able to deal with orders in a calmer way, turning them round within the two to three days that we used to before chaos descended upon us.
  Regarding orders going out not in strict chronological order; that has been against my explicit instructions. I am grateful that it has been brought to my attention. I will look into it and ensure that it doesn’t happen again.
  Finally, I can only repeat my sincere apologies for the way things have gone for some of our customers and thank those of you who have been more than understanding and supportive
  Humbly,
  Dan
• Thanks for the update Dan
• fair point
• My God what on earth has happened? Is it the end of the Earth or something, my PC goes down last nite i come on here and BANG good will has gone LOL. Personal insults is just childish it sounds just like my kids, noone is backing down and everyone has their own opion you cannot change that. thankyou to AF for providing everyone with an alternate to the Big Rip off shops i and many others are extremly thankfull x x Yes i have had to wait 3 weeks for an order but am very satisfied with all items which were well packed and no damaged boxes (DHL)!!!! I have recieved 2 orders and am awaiting ones from 9th and 14th of Febuary, which brings me to the next question.......................................... .................................................. .
  Anyone know how far the orders are up to yet x x x x x
• I have to say that I do understand the problems AF are dealing with, although I think they could have dealt with these problems in a different way and had better contact with customers regarding the delays in processing orders.
  I ordered on 2nd and again on 3rd, as items I had wanted were showing as out of stock but were available the following day. My order of 2/2 arrived on 17th, and I have had to chase up my order of the 3rd as I had read on MSE that people were receiving deliveries of orders placed much later than mine. I was told that some of the items were our of stock and given the choice of subs or refund.
  I am unhappy that I had to chase this order rather than their emailing or phoning me, and I wonder how long I would have had to wait in the end had I left it for them to make contact.
  All in all, I can see that AF have the possibility to become a very good company once all these problems have been solved, but I am not planning to order from them again in the near future.
• It may also be an idea to give your staff some pointers on telephone ettiquette - the person who rang did not identify herself or state the nature of the phone call and failed to ensure she was actually talking to the right person until about half way through the phone call and much confusion from one of the people I live with.
• thanks Dan for the update... can you tell us when you are adding new items to the site... as i miss your insight to what you have lined up to go on the website....
  ooooo ye one more thing.... when are you getting more bakin boy cakes in? plus the chocolate brownies i heard sooooooooooo much about on the other thread.....
  thanks....
• Got to admit yes every1 is entitled to their own opinions and I wrote mine on the previous thread but I am gettin tired of all this bickerin now I don't no about anyone else?
  Please can we let people have their opinions (if they can write them without being nasty or name calling) and jus return to a kind of happy thread please. xxx
• hmm, what happened to the old thread? just tried to view it and it doesnt seem to be there?
• If the other thread was removed due to certain accussations then it would have made more sense to simply remove the specific posts rather than the entire thread, complete with the feedback and experieces that people had taken the time to post.
  But hey, that's one way to ensure there's no bad publicity. :rolleyes: